Customer Experience Associate

5 days ago


Madhapur Hyderabad Telangana, India BlueSemi Full time

**Who we are**:
**Bluesemi **is a revolutionary health tech company with a mission to transform the way people monitor their health on a daily basis. Please visit our website eyva.io to know more about the product and company. Please visit our website eyva.io to know more about the world's first non invasive wellness gadget.

**Role: Customer Experience Associate**

**Position**:2

**Location**:Hyderabad

**Job Type**:Full Time

We are looking for a technical-savvy Customer Experience Associate who will be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, and supporting the sales team and product team to make customer experience the best.

**Key Responsibility Areas (to be updated time to time)**
- Utilize persuasive communication skills and product knowledge to convert Pre-Bookings into Sales
- Develop and implement strategies to increase sale conversion rates and achieve revenue targets
- Proactively engage with customers to understand their needs and pain points
- Drive Happy Customers to give good reviews on Google, small interviews about their experience, etc.
- Address the queries of prospective customers about the products, bookings, best way to use, deliveries, etc. via different mediums
- Keep the customers updated through Inbound and outbound communication
- Conduct surveys to gather information on customer opinion of EYVA
- Contribute new ideas and innovative ways with team in sales, marketing, customer support, and senior leadership to address customer issues and help in company brand-building
- Keep track of customer feedback and develop/ test new strategies to improve the overall customer experience
- Build and nurture strong, long-term customer relationships, fostering loyalty and trust.

Pay: ₹25,000.00 - ₹28,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

**Location**:

- Madhapur, Hyderabad, Telangana (preferred)

Work Location: In person


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