Associate, Customer Services

2 months ago


Hyderabad Telangana, India Invences Full time

Role: Associate, Customer Services

Location : Hyderabad

Total experience: 2 years

Relevant exp: 1+ years

**Job Description**:
**Skills**:

- Mandatory Skills:

- Handling Customer queries
- US and Canada based customer
- Excellent verbal and written communication
- Being Punctual/Well-developed problem-solving skills

Work responsibilities:

- Receives customer requests via phone related to returns, order status, exchanges and other generic queries.
- Remains updated with all current policies and procedures and provides resolution within the Care support boundaries.
- Records all customer interactions within the database with standard guidelines/SOP’s.
- Focused on delivering a positive customer experience during each interaction as per Dell standards.
- Willingness to work in night shifts

**Job Types**: Full-time, Contractual / Temporary
Contract length: 12 months

Pay: ₹131,761.62 - ₹245,799.74 per year

Schedule:

- Monday to Friday
- Night shift

Application Question(s):

- Immediate joiner

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 31/10/2024



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