Associate, Customer Services
2 months ago
Role: Associate, Customer Services
Location : Hyderabad
Total experience: 2 years
Relevant exp: 1+ years
**Job Description**:
**Skills**:
- Mandatory Skills:
- Handling Customer queries
- US and Canada based customer
- Excellent verbal and written communication
- Being Punctual/Well-developed problem-solving skills
Work responsibilities:
- Receives customer requests via phone related to returns, order status, exchanges and other generic queries.
- Remains updated with all current policies and procedures and provides resolution within the Care support boundaries.
- Records all customer interactions within the database with standard guidelines/SOP’s.
- Focused on delivering a positive customer experience during each interaction as per Dell standards.
- Willingness to work in night shifts
**Job Types**: Full-time, Contractual / Temporary
Contract length: 12 months
Pay: ₹131,761.62 - ₹245,799.74 per year
Schedule:
- Monday to Friday
- Night shift
Application Question(s):
- Immediate joiner
**Experience**:
- Customer service: 2 years (preferred)
**Language**:
- English (required)
Work Location: In person
Application Deadline: 31/10/2024
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