Client Success Architect

6 months ago

Bengaluru, India NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Software Engineer (Systems): Designs, develops, troubleshoots and debugs software programs for enhancements and new products. Develops software and tools in support of design, infrastructure and technology platforms, including operating systems, compilers, routers, networks, utilities, databases, cloud-based and Internet-related tools. Determines hardware compatibility and/or influences hardware design.

**Working at NTT**

In addition, they play SME’s role for technical enablement and LOB technical robustness for seamless delivery of Business Critical and Assurance Services to our clients.

**Key Roles and Responsibilities**:

- Perform successful implementation and execution of SDI solutions.
- Contributes to the development of solution architectures in a specific business, SDI infrastructure, or functional areas. Defines and manages SDI solution requirements definition and prioritization activities for small-scale and large-scale enterprise solution design and implementation.
- Designs components using appropriate modeling techniques following agreed architectures, design standards, patterns, and methodology.
- Ensure technical solutions accomplish the client’s objectives.

**Knowledge, Skills, and Attributes**:

- Ability to manage relationships with internal and external stakeholders
- Ability to demonstrate broad product knowledge integrated with strong technology understanding
- Aptitude to keep abreast of latest technologies and changing market trends in Software-Defined IT infrastructure (e.g SD-WAN, SD-Datacenter, SD-Access) domain from Cisco, Palo Alto, VMware, Juniper, F5, Dell-EMC, and other similar vendors. Maintains awareness of opportunities provided by new technology to address challenges and improve operational efficiency. Within own sphere of influence (i.e. LOB), works to further organizational goals, by the study and use of emerging technologies.
- Excellent communication skills both verbal and written.
- Ability to establish and create excellent client relationships with their technical expertise
- Ability to present technical solutions to non-technical audiences
- Knowledge of project/program management principles.

**Academic Qualifications and Certifications**:

- Relevant bachelor’s degree in Computer Science or equivalent.
- Relevant IT certifications.
- CCIE R&S and DC preferred

**Required Experience**:

- Demonstrated years of experience in mega technology architecture program implementation
- Demonstrated years of experience required in diagnosis and troubleshooting, handling TAC, and technical services in a role as Technical L2/L3 engineer within a large ICT organization.
- Demonstrated experience in client and escalation handling.
- Demonstrated experience in problem-solving techniques.
- Preferably multi-vendor experience in global service delivery environment
- Expert knowledge of management agent, redundancy concepts, remote console architecture, project management, and products within the LOB technical domain (i.e. CC, NI, Security, Data center etc)

**What will make you a good fit for the role?**

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Wo

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