Customer Success Executive/ Supervisor

2 weeks ago


Mumbai, India Moove Full time

**About Moove**

Moove is on a mission to make Africa and other emerging markets more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ride sharing services across tier 1 cities in emerging markets. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

**About the Role**

Moove is looking for a professional with excellent communication and an entrepreneurial attitude to be the Customer Success Executive/ Supervisor, reporting to the City Fleet Manager. As a proven result-driven person, the Customer Success Executive/ Supervisor must possess a good command of English as well as other local languages.

In this role, you will dig deep into monitoring and compliance that makes the organization more efficient, effective, and amazing. If you've got zeal, some big ideas, and an uncanny knack for compliance, this is the role for you

**The Opportunity**

**What You’ll Be Doing**
- Monitoring drivers’ performance.
- Conducting daily check-in on drivers’ pulse.
- Supporting drivers.
- Solving driver's issues while drivers are in transit.
- Receiving inbound calls from drivers.
- Making outbound calls to drivers.
- Conducting driver survey.
- Compiling data from drivers survey
- Accountability of all Moove vehicles
- Ensuring that drivers obey rules and regulations as laid down by the company.
- Ensuring that drivers get the right information from the company.

**What You will need for this position**
- Degree in any discipline.
- 1-year experience in customer care/support roles.
- Experience in the transportation industry is an added advantage.
- Proficient in the use of Microsoft Suites (Excel).
- Ability to manage people.

**Who You'll Be Working with**:
Directly reporting to our City Fleet Manager and closely working with our Operations Unit.

**About the team**

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.

Moove is strongly committed to diversity within its community.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

**EEO Statement**: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

**Moove’s Vision**:Moove is a mobility asset finance company and is Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise vehicle ownership and empower mobility entrepreneurs across Africa and beyond.



  • Mumbai, India Nutri Being Pvt Ltd Full time

    **We're hiring!** **Who we are-** The Health Factory came into being with a simple idea - To make every day food healthy and enrich them with protein and other nutrients in the right proportions. We have created India’s first High-Protein Bread, with carefully selected globally sourced ingredients that ensure the highest levels of nutrition in an easy...


  • Mumbai, Maharashtra, India Kennect Full time

    ( - No experience required - ) CSM **Kennect Technologies**: **Kennect is a SaaS Company, leading the way in Sales Performance Management** - Mumbai- 51-200- Private Limited Company**Location**: - Mumbai **Job Type**: - Full Time **Hiring contact**: - GOPIKA SHAJULAL **Remote Work Policy**: - Hybrid( 2/3days In office ) **The Role**: **Company...


  • Kandivali West, Mumbai, Maharashtra, India Nisiki India Pvt Ltd Full time

    **Designation**: Customer Success Executive **Reporting to**:Customer Success Manager **Base Location**: Mumbai **Work Profile**: - Maintain a strong relationship with the Key Decision Makers (KDM) across all departments in the client’s organization. - Keep in constant touch with the client and try to gather as much information from the KDM. - You will...


  • Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...


  • Mumbai, India Zemé Fresh Full time

    The Zemé Fresh prides itself on the level of service delivered. The customer Success team is responsible for handling new customers, managing their queries and handling delivery of at - home salon services. - You will be the single point contact for all new customers in handling their questions and bookings. - Your sole focus will be for making the booking...


  • Powai, Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...


  • Mumbai, Maharashtra, India Faclon Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Work on customer relationship management2. Work on a monthly list of recurring revenue and communicate the same with the client3. Work on coordinating with the sales and support team to fulfill clients' requirements4. Assist the customer success team in onboarding new customers and...


  • Mumbai, Maharashtra, India Zell Education Full time

    Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling opportunities - Build a solid and lasting relationship with the...


  • Mumbai, India Fieldassist Full time

    1. Work closely with external and internal stakeholders to ensure smooth and timely Project Execution. 2. Conduct in-depth training sessions for Client Project stakeholders on using the Product 3. Assist with high-severity requests or issue escalations as needed 4. Guide client on product features and how to use them 5. Drive Client Scale-Ups to reach...

  • Senior Manager

    4 weeks ago


    Mumbai, India Saaki Argus & Averil Consulting Full time

    Our client is a leading provider of IT Products and Services headquartered in Chennai, looking to hire Senior Manager - Customer Success based in Chennai / Mumbai. The role will be responsible for ensuring the success and satisfaction of valued customers, building strong relationships with clients, understanding their needs and goals, and working...


  • Mumbai, India FieldAssist Full time

    **Responsibilities**: 1. Work closely with external and internal stakeholders to ensure smooth and timely Project Execution 2. Conduct in-depth training sessions for Client Project stakeholders on using the Product 3. Assist with high severity requests or issue escalations as needed 4. Guide client on product features and how to use them 5. Drive Client...

  • Marketing Executive

    4 weeks ago


    Mumbai, India Marketing Executive Full time

    experience developing and executing marketing campaigns while managing and inspiring a team. He/she will be comfortable with day-to-day marketing activities, as well as long-term strategy, thriving with tight deadlines and changing needs. If you are a people-person who loves the rewarding challenge of building a brand, we want to hear from...


  • mumbai, India TransUnion CIBIL Full time

    What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team...


  • Mumbai, India One Point Six Technologies Pvt Ltd Full time

    We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...


  • Mumbai, India AVEVA Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...

  • Customer Success

    4 weeks ago


    Mumbai, Maharashtra, India Solar Ladder Full time

    Skills - Possess the ability to maintain professionalism under stressful situations - Possess interpersonal skills - Possess excellent verbal and written communication skills Key Responsibilities - Contacting existing customers as well as prospective customers. - Obtaining customer information and other relevant data. - Work with the sales and the customer...


  • mumbai, India Antal International Full time

    Job Description Key Responsibilities: ● Team Leadership: Lead and manage a team of customer success managers, providing guidance, coaching, and mentoring to ensure high performance and achievement of goals. ● Customer Retention: Develop strategies and initiatives to maximize customer retention and reduce churn, including the implementation of proactive...


  • Andheri, Mumbai, Maharashtra, India Promodome Digital LLP Full time

    **Key Responsibilities**: Develop and maintain relationships with key account YouTubers and strategic partners Connect on call with YouTubers in United Stated/Canada and understand their expectation to grow their channel and help them reach their goal. Achieve and exceed sales targets through effective planning and execution of sales strategies Identify...


  • Mumbai, India Truemeds India Full time

    **Working Days**: 6 days working (One Week off) Kindly note that this will be a **Work form Office** Opportunity As a Customer Success Executive, you will play a vital role in ensuring customer satisfaction and maintaining a positive brand image. Your primary responsibility will be to handle customer inquiries, provide prompt and accurate responses, and...


  • Mumbai, India CIEL HR Services Full time

    Hi, Description: Must Have: Experience working with clients in the UK or other international markets. Proven experience (4-6 years) in customer success, account management, or a related role, with a specific focus on supporting SAAS (software as a service) business, GenAI technologies. Strong communication and interpersonal skills to effectively engage...