Chat Support Executive

2 weeks ago

Delhi, India LET'S CHAT 24X7 Full time

Job Description

**Job Type**: full-time - 5 days a week (Mon to Fri)
Work Shift: Night Shifts (8 Hours - 8:30 P.M.ISTto 4:30 A.M.IST)

Let's Chat 24x7 IT Services Pvt Ltd is a business Services Company based in India, which is the back office for Lets Chat 24x7 Ltd based in Edmonton Canada.
We offer remote staffing solutions to various industry verticals located in North America, specializing in chat-based services.

As a chat support executive, you will be responsible for providing prompt and efficient customer service to our clients. You will be required to handle customer inquiries, resolve issues, and provide technical support.

To be considered for this position, you must have excellent written communication skills, be able to multitask, and have a strong attention to detail.

Additionally, you should be able to work independently and be comfortable working remotely.

Join our team and help us deliver outstanding chat support to our valued clients.

Your KRA's include the following but are not limited to;
- Take and engage chats to prospective website visitors in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective website visitor using live chat to give information and answer questions regarding current promotions and new or upgraded products and services.
- Quote prices and encourages customers to buy.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Must have minimum 1 Year of relevant experience (Chat/Blended) process in the North American Market.
- A professional demeanour with the ability to take ownership of every chat and find a solution for every customer.
- At least 1 years of international chat support experience is mandatory.
- Strong command over the English Language.
- Excellent communication skills along with strong writing skills.
- Self-motivated to work independently.

**Salary**: ₹9,402.69 - ₹25,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9696564766

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