Technical Support Executive
3 weeks ago
ResponsibilitiesWorking in the team of Technical Support Associates and performing well.Research and identify solutions to software queries.Diagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical/non-technical queryProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate solutionsEnsure all issues are properly loggedPrioritize and manage several open querries at one timePrepare accurate and timely reports for yourself and team.Document technical knowledge in the form of notes and manualsMaintain jovial relationships with clientsRequirements1-3 years of proven experience in the field of technical supportAbility to diagnose and troubleshoot basic technical queriesFamiliarity with remote desktop applications and help desk software.Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalUnderstanding of how API works.Good to have basic accounting knowledge.BenefitsFlexible Work hoursFlat Organisation StructureContribute to the growth of the productHealth and Skill Development benefits
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Technical Support Executive
3 weeks ago
Delhi, India Webspiders Interweb Private Limited Full timeJob DescriptionHandling technical support ticketsRespond to service down alerts and notifications promptlyHandling customer queries effectivelyMaintaining & providing constant support to clients as per the given SLAsHandling L1 & Phone Support issuesHandle tickets/live chats efficientlyRequirementsCandidates with RedHat, MCSA Certification/Training or IT...
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Technical Support Analyst
4 weeks ago
Delhi, India PSC Biotech Ltd Full timeJob DescriptionAbout PSC BiotechWho we are?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and...
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Technical Support Engineer
4 weeks ago
Delhi, India Pinerium Full timeJob DescriptionWe are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Providing technical support service to our customers remotely and on siteImproves system performance by identifying...
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Technical Support Engineer
5 days ago
delhi, India Progress Residential® Full timeMicrosoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...
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Customer Technical Support Engineer
4 days ago
Delhi, India BeatRoute Full timeSoftware Support EngineerAbout UsBeatRoute is an enterprise-grade Sales Enablement platform that goes beyond automation and helps customers achieve their sales outcomes with its unique goal-driven sales technology.More than 150 Retail & Distribution companies such as those in the Consumer Goods industry rely on BeatRoute to solve their sales problems and...
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Customer Technical Support Engineer
4 days ago
delhi, India BeatRoute Full timeSoftware Support EngineerAbout UsBeatRoute is an enterprise-grade Sales Enablement platform that goes beyond automation and helps customers achieve their sales outcomes with its unique goal-driven sales technology.More than 150 Retail & Distribution companies such as those in the Consumer Goods industry rely on BeatRoute to solve their sales problems and...
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Technical Support Engineer
2 days ago
Delhi, India UE SYSTEMS Full timeThe ideal candidate will be responsible for training and supporting our technology products to implement and to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and internal sales team. Your ability to work in complex networking environment will also make you an ideal...
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Technical Support Engineer
2 days ago
delhi, India UE SYSTEMS Full timeThe ideal candidate will be responsible for training and supporting our technology products to implement and to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and internal sales team. Your ability to work in complex networking environment will also make you an ideal...
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Technical Support Executive-Voice
2 weeks ago
Delhi, India Excellence and Eminence LLP Full timeJob DescriptionWe are looking for Technical Support Executive-Voice with 1 to 5 Yr of Experience for our esteemed client for Chennai / Hyderabad Location.Key Skills:Voice Support, English , Active Directory, RSA Token, VPN, Citrix, VDI,Banking and FinanceThis is an immediate requirement. Please apply if you can join within 30 days or close to 30 days.Note :...
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Coordinator - Technical Support
1 week ago
Delhi, India Matthews International Full timePOSITION SUMMARYThe Coordinator – Technical Support is responsible for providing a single point of contact for the efficient resolution of technical issues that develop within the Information Systems and Technology architecture.JOB RESPONSIBILITIES• Offers technical support to customers, sales, distributers, field service and operations via telephone,...
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Technical Support Representative
5 days ago
delhi, India BolsterBiz Full timeAs a Technical Support Engineer, you will play a crucial role in providing exceptional technical support directly to US-based B2B clients (Heads of Customer Support and CX depts). Your primary responsibility will be to replicate client issues and offer prompt and accurate technical solutions, and work closely with the internal engineering team. This job will...
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Technical Support Specialist
4 days ago
delhi, India Tech Concierge Pro Full timeCompany Description:Tech Concierge Pro is a Business and IT consulting firm with capabilities in various areas, including Strategy Consulting, Web and Mobile App Design and development, Digital Transformation Strategy and consulting, Testing, Maintenance, Modernization, Customer Support, and Back Office.Job Description:As a Technical Support Engineer, you...
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Technical Support Specialist
4 days ago
Delhi, India Tech Concierge Pro Full timeCompany Description:Tech Concierge Pro is a Business and IT consulting firm with capabilities in various areas, including Strategy Consulting, Web and Mobile App Design and development, Digital Transformation Strategy and consulting, Testing, Maintenance, Modernization, Customer Support, and Back Office.Job Description:As a Technical Support Engineer, you...
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Technical Support Lead
5 days ago
Delhi, India People Squad Full timeJob DescriptionOur client is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of smoke, heat and carbon monoxide detectors to the...
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Technical Support
4 weeks ago
New Delhi, India Brainwork Technologies Full timeAn individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities:The candidate...
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Technical Support
1 month ago
New Delhi, India Brainwork Technologies Full timeAn individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities: The candidate...
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Technical Support
1 month ago
new delhi, India Brainwork Technologies Full timeAn individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities: The candidate...
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Technical Support Engineer
4 days ago
delhi, India HNS Solutions Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.Responsibilities Reproduce...
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Technical Support Analyst
2 weeks ago
Delhi, India Fortra Full timeProblem Solvers. Proactive Protectors. Relentless Allies.Ready to join us? Let's get started.This position is responsible for providing world-class support to existing and potential customers. That includes responding to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity...
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Technical Support Specialist
1 week ago
delhi, India CBTS Full timeLocation: GurgaonYears of Experience: 3-5Skills: Microsoft OfficeSuite, Project ManagementStructures the technical work of project.Provides technical leadership to team members,Tickets to be reviewed on daily basis.User feedback & corrective action incase require.Knowledge base deployment and updation including Matrix of TeamTeam Meeting on regular...