Coordinator - Technical Support

1 month ago


Delhi, India Matthews International Full time
POSITION SUMMARY

The Coordinator – Technical Support is responsible for providing a single point of contact for the efficient resolution of technical issues that develop within the Information Systems and Technology architecture.

JOB RESPONSIBILITIES

• Offers technical support to customers, sales, distributers, field service and operations via telephone, internet and/or field environment.• Solves complex problems regarding technical support.• Creates reference documentation to support the after sales tasks, including work orders, drawings, and schematics.• Creates inventory lists for needed parts and/or equipment.• Estimates repair and/or product costs.• Participates in problem solving and root cause analysis with the customer.• Provides training for internal/external employees on technical support.• Additional duties as assigned.



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