Technical Support Representative

2 weeks ago

delhi, India BolsterBiz Full time
As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support directly to US-based B2B clients (Heads of Customer Support and CX depts). Your primary responsibility will be to replicate client issues and offer prompt and accurate technical solutions, and work closely with the internal engineering team. This job will involve engaging with clients over calls, record their screens, and identify and resolve issues related to the software.  This role requires a strong grasp of web technologies, including HTML, CSS, JavaScript, and PHP, as well as proficiency in GitHub and JIRA. Your expertise, coupled with your ability to reference internal databases and external resources, will ensure that our clients receive top-notch support and a seamless experience with our software.
It's important that you can work during Pacific U.S. time zone hours.
Responsibilities:
Engage in direct communication with US-based B2B clients to understand and diagnose their technical issues related to the software.
Take screen recordings during client interactions to better comprehend the nature of the reported issues.
Replicate and troubleshoot basic and complex technical issues experienced by clients, including account setup.
Diagnose and troubleshoot technical issues, working diligently to identify points of difficulty within their workflow on the software.
Collaborate closely with the internal engineering team to escalate and resolve complex technical problems efficiently.
Provide prompt and accurate technical solutions to clients, ensuring their issues are addressed satisfactorily.
Utilize your expertise in HTML, CSS, JavaScript, PHP, GitHub, and JIRA to deliver effective support and solutions.
Refer to internal databases and external resources to access relevant information and maintain up-to-date knowledge of the product and its updates.
Act as a reliable resource for clients, offering guidance and best practices to maximize their productivity and experience with the software.
Document and maintain detailed records of client interactions, issues, and resolutions in our support system.
Handle Answer L2 tickets, addressing more advanced technical inquiries and troubleshooting.
Requirements:
Proven experience in a technical support or similar customer-facing role, preferably in a B2B software environment.
Strong proficiency in web technologies, including HTML, CSS, JavaScript, and PHP.
Familiarity with version control systems like GitHub and issue tracking tools like JIRA.
Excellent communication skills and ability to communicate technical concepts clearly to non-technical users.
A proactive and problem-solving attitude, with a dedication to providing exceptional customer service.
Ability to work independently and in collaboration with cross-functional teams.
Strong organizational skills with attention to detail and the ability to multitask effectively.
Prior experience in software development or programming will be advantageous.
Flexibility to work in a fast-paced environment and adapt to changing priorities.
Ability to work during Pacific U.S. time zone hours, ensuring availability for real-time interactions with US-based clients and collaboration with the internal team across different time zones.
Preferred Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
Relevant certifications in web development or technical support.
Experience with B2B software support or working with complex workflows.
Familiarity with customer support tools like Salesforce, Zendesk etc.
Join our dynamic team and be part of our mission to deliver outstanding support and ensure client success with the software. If you are a tech-savvy problem solver with excellent communication skills, we encourage you to apply and help us create a seamless user experience for our clients.

  • Remote Support Representative

    2 days ago

    new delhi, India SVH Travel Full time

    Job Description: Remote SupportRepresentative Department: HospitalityIndustry Summary: We areseeking a motivated Remote Support Representative to join our teamin the Hospitality industry. As a Remote Support Representative youwill be responsible for providing exceptional customer service andtechnical support to our clients. This is a remote position...

  • Remote Support Representative

    2 days ago

    New Delhi, India SVH Travel Full time

    Job Description: Remote SupportRepresentativeDepartment: HospitalityIndustrySummary:We areseeking a motivated Remote Support Representative to join our teamin the Hospitality industry. As a Remote Support Representative youwill be responsible for providing exceptional customer service andtechnical support to our clients. This is a remote position thatoffers...

  • Technical Support Representative

    2 weeks ago

    New Delhi, India BolsterBiz Full time

    As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support directly to US-based B2B clients (Heads of Customer Support and CX depts). Your primary responsibility will be to replicate client issues and offer prompt and accurate technical solutions, and work closely with the internal engineering team. This job will...

  • Technical Support Representative

    2 weeks ago

    New Delhi, India BolsterBiz Full time

    As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support directly to US-based B2B clients (Heads of Customer Support and CX depts). Your primary responsibility will be to replicate client issues and offer prompt and accurate technical solutions, and work closely with the internal engineering team. This job will...

  • Technical Support Specialist

    2 days ago

    New Delhi, India NextGen Global Services Pvt Ltd. Full time

    Job Title: Computer Technical Sales Representative-INBOUND SALES (Fresher/Experienced)Location: Saket, DelhiShift: US Night Shift IST (8 PM TO 5 AM)Salary:For Fresher-3 LPA Fixed+1.50 LPA IncentivesFor Experienced-5LPA+3 LPA incentivesJob Description:As a Computer Technical Sales Representative, you will be responsible for promoting and selling our company's...

  • Technical Support Analyst

    3 weeks ago

    Delhi, India Fortra Full time

    Problem Solvers. Proactive Protectors. Relentless Allies.Ready to join us? Let's get started.This position is responsible for providing world-class support to existing and potential customers. That includes responding to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity...

  • Customer Support Representative

    1 month ago

    Delhi, India StudyWise The Migration Full time

    Job DescriptionJob Title: Customer Support RepresentativeSummary:We are seeking a Customer Support Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have excellent communication skills, a passion for helping people, and a dedication to resolving customer inquiries efficiently. As a Customer...

  • Sales Support Representative

    1 month ago

    Delhi, India Tongues Translation Services LLC Full time

    This is a remote position. We are seeking dedicated and detail-oriented Sales Support Representative to join our dynamic team at Tongues Translation Services LLC, a leading media translation services company. The Sales Support Representative will play a crucial role in assisting our sales team with backend support, ensuring seamless operations, efficient...

  • Customer Support Representative

    3 weeks ago

    New Delhi, India Alive Wellness Clinics Full time

    Job Summary: We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a...

  • Customer Support Representative

    3 weeks ago

    New Delhi, India Alive Wellness Clinics Full time

    Job Summary: We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a...

  • Customer Support Representative

    3 weeks ago

    new delhi, India Alive Wellness Clinics Full time

    Job Summary: We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. ...

  • (High Salary) Technical Support Representative

    2 weeks ago

    Delhi, India BolsterBiz Full time

    As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support directly to US-based B2B clients (Heads of Customer Support and CX depts). Your primary responsibility will be to replicate client issues and offer prompt and accurate technical solutions, and work closely with the internal engineering team. This job will...

  • Technical Support Analyst

    1 month ago

    Delhi, India PSC Biotech Ltd Full time

    Job DescriptionAbout PSC BiotechWho we are?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and...

  • Customer support Representative

    19 hours ago

    Delhi, India StudyWise The Migration Full time

    Job DescriptionWe are seeking a Customer Support Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have excellent communication skills, a passion for helping people, and a dedication to resolving customer inquiries efficiently. As a Customer Support Representative, you will be responsible for...

  • Customer Support Representative

    1 month ago

    Delhi, India Appernity Technologies Pvt Ltd Full time

    **Customer Service Specialist Responsibilities: - ** - Manage large amounts of outgoing phone calls. - Generate sales leads - Liaising with colleagues or managers to find the best solutions to customers’ issues. - Maintaining a polite, helpful, and professional manner at all times. - Familiarizing yourself with new products and services as they are...

  • PartnerNet Technical Support Engineer

    5 days ago

    Delhi, India Genco Power AE Full time

    Job DescriptionPartnerNet is looking for an ICT Engineer to join our team.We are looking for a skilled individual with experience in the IT and Telecommunications field.PartnerNET is a value-added distributor of IP Telecommunications Products, Video Conferencing Systems, Wireless & Wired Networks, Network Security Products as well as Cloud Back Up Software...

  • Customer Support Representatives

    1 month ago

    Delhi, India iScale Solutions Full time

    Job DescriptionWe are currently seeking motivated individuals fluent in Vietnamese and English to join our team as Customer Support Representatives. This role involves handling inbound calls, emails, and tickets to provide timely and effective assistance to customers.Proficiency in one or more additional languages such as Mandarin, Cantonese, Thai, etc., is...

  • Sales Support Representative

    2 days ago

    new delhi, India Vizrt Full time

    The Sales Support Representative supports the Commercial organization by coordinating sales processes and processing orders. The Sales Support Representative works with Partners and direct Customers together with Account Managers to ensure they understand and follow our business policies and procedures, as well as working with multiple departments throughout...

  • Customer Support Representative

    1 month ago

    Delhi, NCR, India Tech Mahindra Full time

    Job Description Dear Candidate,   Mega Walk-in drive at Tech Mahindra for Banking Voice Process (Work from office).     Job Location :- B19, Tech Mahindra, Sec 62 Noida, Opposite to DME College   Job Role :-Customer Care Executive   *Graduate Candidates Required. *At least 6 months Experienced can apply. *Good Communication skills required. *6 Days...

  • Medical Representative

    4 days ago

    Delhi, India timesjobs Full time

    JOB DETAILS1.Launching new products in the market2.Sales Achievement3.Customer Support and Customer Service4.Pharma Product PromotionFUNCTIONAL AREAMedical Representative, Sales, Representative , MR, Jobs For Medical Representative in Delhi,Jobs for Medical Representative, Jobs for MR