Technical Support Executive-Voice

1 month ago


Delhi, India Excellence and Eminence LLP Full time
Job DescriptionWe are looking for Technical Support Executive-Voice with 1 to 5 Yr of Experience for our esteemed client for Chennai / Hyderabad Location.Key Skills:

Voice Support, English , Active Directory, RSA Token, VPN, Citrix, VDI,

Banking and FinanceThis is an immediate requirement. Please apply if you can join within 30 days or close to 30 days.Note : Candidate shall be willing to work in

Rotational ShiftsRoles and Responsibilities1.

To maintain high login Efficiency (Availability) for customers2.

To resolve tickets within agreed SLA of ticket volume and time3.

To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies4.

To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases5.

To update work logs and follow shift for escalation process and process compliance.Requirements 1.

Good Communication with

International Voice Support

experience.2.

Willingness to work in

24*7 shifts3.

Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues.4.

Basic knowledge on MS office5.

Education – Any Graduation6.

All these resources should be ready to work from client locations- physically in office premises7.

Experience in BFSI Sector will be preferredSpecific Instructions for Applicants (Mandatory)1. Resume size shall be less than 300 KB (word document Preferred)2. Please include Photo In the resume3. Please include the below details in the resumeFirst name

Last name

Date of Birth

Father's Name

last 4 Digits of PAN Number

Benefits You will be working with a one of the leading IT service providers worldwide, with a revenue of US$ 11 Bn. Very recently, the client were recognized as one of the fastest growing IT services brands globally by the 2017 Brand Finance study of global 500 Brands. The robust business performance has been a result of our unique ‘Relationship Beyond the Contract’ engagement model, and our ‘Employees First, Customer Second’ philosophy has inverted the organizational pyramid and created an ecosystem of innovation, with employees proactively generating solutions for our clients. This culture of idea-driven entrepreneurship is called Ideapreneurship.RequirementsVerification, Validation, embedded system, SSI, HSIT ,DO178B/C , RTRT, avionics,Trace32, CMM Scripts

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