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Technical Support Executive
3 weeks ago
At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.
Provide 1st Level support to production issues logged via tickets, mails, Phone and communication channels
Support all business teams regarding system inquires and guide them
Communicate with all services providers in case of technical issues and inquires
Monitor, resolve and escalate production issues as appropriate to Level 2 Support teams.
Run monitoring reports for usage, performance, and/or availability.
Meet customer expectations regarding estimated response times for issue resolution.
Cover operations 24X7 and perform Health checks on database queries and Backend systems on a rotational basis
Create and maintain Level 1 Support Knowledge Base documentation for teams' reference and use on a day-to-day basis.
Requirements
BSc in Computer Engineering or equivalent
Hands-on experience in SQL query writing (Oracle and SQL server )
Excellent analytical skills
Strong result orientation and customer centric
Excellent communication skills.
Benefits
Embark on an exciting journey with the Fin-tech Experts.
Join a workplace that actively encourages and supports all talents.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all
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