Technical Support Executive

3 weeks ago


Delhi, India Al Ahly Momkn For E-Payment Full time
Job DescriptionA subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.

At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.

We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.

Provide 1st Level support to production issues logged via tickets, mails, Phone and communication channels

Support all business teams regarding system inquires and guide them

Communicate with all services providers in case of technical issues and inquires

Monitor, resolve and escalate production issues as appropriate to Level 2 Support teams.

Run monitoring reports for usage, performance, and/or availability.

Meet customer expectations regarding estimated response times for issue resolution.

Cover operations 24X7 and perform Health checks on database queries and Backend systems on a rotational basis

Create and maintain Level 1 Support Knowledge Base documentation for teams' reference and use on a day-to-day basis.

Requirements

BSc in Computer Engineering or equivalent

Hands-on experience in SQL query writing (Oracle and SQL server )

Excellent analytical skills

Strong result orientation and customer centric

Excellent communication skills.

Benefits

Embark on an exciting journey with the Fin-tech Experts.

Join a workplace that actively encourages and supports all talents.

A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.

Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all



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