Customer Support Executive
2 weeks ago
We are looking for a Customer Support Executive - Voice process with experience in handling customer complaints and queries. The primary role is to ensure that technical problems are resolved efficiently and effectively, leading to customer satisfaction.
**Role & responsibilities**:
- Identifying and resolving technical issues
- Manage database in an organized manner.
- Listening & monitoring customer complaints & queries
- Providing remote assistance to clients and assisting them on product setup and basic usage.
- Coordinating with field service agents and agencies
- Proven 0-2 years of experience in a similar role
- Excellent communication skills - Multilingual (Any Language apart from English & Hindi will be an added advantage)
- Problem-solving skills
- Multi-tasking
- Experience in inside sales/ tele sales would be an advantage.
- Immediate joiners preferred.
Application Deadline: 17/02/2024
Expected Start Date: 01/03/2024
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹12,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Fixed shift
- Morning shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Domestic voice process: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Ability to Commute:
- New Delhi, Delhi (required)
Ability to Relocate:
- New Delhi, Delhi: Relocate before starting work (required)
Work Location: In person
Application Deadline: 17/02/2024
Expected Start Date: 01/03/2024
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