Customer Support Executive

2 weeks ago


Delhi Delhi, India Pro X Infotech Pvt Ltd Full time

We are looking for a Customer Support Executive - Voice process with experience in handling customer complaints and queries. The primary role is to ensure that technical problems are resolved efficiently and effectively, leading to customer satisfaction.

**Role & responsibilities**:

- Identifying and resolving technical issues
- Manage database in an organized manner.
- Listening & monitoring customer complaints & queries
- Providing remote assistance to clients and assisting them on product setup and basic usage.
- Coordinating with field service agents and agencies
- Proven 0-2 years of experience in a similar role
- Excellent communication skills - Multilingual (Any Language apart from English & Hindi will be an added advantage)
- Problem-solving skills
- Multi-tasking
- Experience in inside sales/ tele sales would be an advantage.
- Immediate joiners preferred.

Application Deadline: 17/02/2024
Expected Start Date: 01/03/2024

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Domestic voice process: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Ability to Commute:

- New Delhi, Delhi (required)

Ability to Relocate:

- New Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

Application Deadline: 17/02/2024
Expected Start Date: 01/03/2024



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