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Customer Support Executive

4 months ago

Delhi Delhi, India Saaol Heart Center Full time

**Profile: Customer Support Executive**

**We are looking for a Customer Support Executive to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients.**

**Primary Responsibilities would include -**
- Provide customers with accurate information about Saaol's products and services
- Generate leads through various channels, including cold calling, & networking.
- Investigate and resolve customer issues and complaints, escalating to higher-level support as needed.
- Conduct market research to identify market needs, preferences, and emerging trends.
- Resolve Patients/customers’ concerns and answer customers' questions in a professional & positive manner.
- Attend customer queries in a timely and accurate way.
- Maintain accurate and up-to-date customer records in the company's CRM system
- Assist with special projects and initiatives as needed

**We are looking for someone who has -**
- Freshers with good communication skills are welcome.
- Proven experience in sales and marketing, with a track record of achieving sales targets.
- Good command over MS Word, MS Excel and Office Working Tools.
- Ability to analyze data and draw actionable insights.
- Familiarity with CRM software and other customer service tools
- Strong problem-solving and analytical skills
- Good verbal and written communication skills in English & Hindi.
- Should be an extrovert and enjoy connecting with people.
- High level of empathy while dealing with customers
- Ability to remain calm and composed under pressure

**Job Types**: Full-time, Permanent

**Salary**: ₹16,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Application Question(s):

- Do you have working knowledge of MS Word and MS Excel ?
- Will you be able to reliably commute or relocate to Chhatarpur or GK1 for this job?
- Are you comfortable starting at a base salary of 16K- 23K in hand ?

**Education**:

- Bachelor's (required)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 9123456789