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Customer Support Executive

2 months ago

delhi, India Atrangi Studio Full time
Company Description
Atrangi Studio is a home decor and lifestyle brand specializing in handcrafted items. We are building a platform of quintessential decor products representing the rich craft heritage of India.
Website : : : Gurugram, Delhi NCR, India
Time : 10 am-6:30 pm
Experience : Freshers & Experienced - Both can apply
Email :
Role Description
This is a full-time on-site role for a Customer Support Executive located in Gurugram. The Customer Support Executive will be responsible for providing online support to customers, ensuring customer satisfaction, resolving technical issues, and delivering excellent customer service.
Key Responsibilities:
Address customer queries across platforms - WhatsApp, email, social media
To monitor all shipments on a daily basis to ensure that shipments are dispatched and delivered within assured time frames
Maintain inventory for packaging material and replenish stock as needed
Keep track of returns, refunds, exchanges and process them
Manage all marketplace order dispatches, reimbursements
Connect with customers to understand feedback
Managing smooth flow of operations at the warehouse
Qualifications
Prior experience in e-commerce operations is preferred but not required
Proficiency in using MS Office Suite, specifically Excel
Good verbal and written English communication skills
Strong organizational and multitasking skills