Customer Support

1 week ago

Faridabad Haryana, India hireeasi Full time

**Customer Support Specialist responsibilities include**:

- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions

**Job brief**

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

**Requirements and skills**
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma

**Job Types**: Full-time, Regular / Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Faridabad, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8607667706

  • Customer Support Coordinator

    2 weeks ago

    Faridabad, Haryana, India Diksha Placement and Consultant Full time

    **Customer Support Coordinator** **Faridabad** Computer knowledge, V Lookup, Pivot Table and Mail drafting Communication Should be Good in English, advance excel, - Experience- 0 - 1 Years- Salary- 2 Lac To 2 Lac 50 Thousand P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Qualification- Other Bachelor Degree- Key SkillsGood in English advance...

  • ERP Support Executive and Customer Support

    4 days ago

    Faridabad, Haryana, India Gaba Infotech Full time

    REQUIRED CUSTOMER SUPPORT EXECUTIVE OUR ERP SOFTWARE. WE ARE A SOFTWARE DEVELOPMENT COMPANY, IN FARIDABAD. OWN CONVEYANCE WILL BE ADDED ADVANTAGE. WORK REQUIRED TO MEET OUR CUSTOMER TO THEIR OFFICE SITES WITHIN DELHI, FARIDABAD,GURGAON, NOIDA. APPLICATION SOFTWARE AND COMPUTERS KNOWLEDGE REQUIRED. Pay: ₹15,000.00 - ₹25,000.00 per month Shift: - Day...

  • Customer Support Representative

    1 week ago

    Faridabad, Haryana, India Placement Hub Full time

    **Profile - Customer Support / Telecaller Executive/Sales Executive** **Experience - 2 years** **Salary - 18k - 20k** **Location - Sector -31,Faridabad.** **Responsibilities**: - Should be experienced in Sales. - Demonstrated experience in sales, marketing and business development activities. - Actively seek out new sales opportunities through cold...

  • Customer Support

    2 weeks ago

    Faridabad, Haryana, India Hex Business Innovations Full time

    Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Strong phone contact handling skills and active...

  • Customer Support Executive

    6 days ago

    Faridabad, Haryana, India Hex Business Innovations Full time

    **Roles and Responsibilities** - A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. - Maintaining records of transactions and interactions. - Appropriate and timely follow-ups wherever required. - Escalate unresolved queries to respective departments for accurate...

  • Customer Support

    2 days ago

    Faridabad, Haryana, India Hex Business Innovations Full time

    Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Strong phone contact handling skills and active...

  • Cse (Customer Support Executive)

    5 days ago

    Faridabad, Haryana, India BikeFixup Full time

    **Responsibilities**: Respond to customer inquiries regarding services, booking appointments, and service-related issues. Assist customers in scheduling repair and maintenance appointments, including doorstep services. Provide real-time updates and status tracking of service requests. Handle complaints, escalate issues when necessary, and resolve customer...

  • Customer Support Executive

    6 days ago

    Faridabad, Haryana, India ClimsTech Full time

    We are seeking a motivated and enthusiastic individual to join our team as a Customer Support Executive (Sales). The primary responsibility of this role is to make outbound calls to potential customers, introduce them to our products/services, and persuade them to make a purchase or set up appointments for further discussion. **Responsibilities**: - Make...

  • Customer Support Executive

    2 weeks ago

    Faridabad, Haryana, India TriEdge Solutions Full time

    Job Position: - Customer Support Executive Location**:Faridabad** Job Role: **Roles and Responsibilities**: Communication is key in this profile. It is absolutely important for the executive to have fluent English communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt...

  • customer support

    7 days ago

    Faridabad, Haryana, India Career Management Center Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    1–3 years of experience in Female customer support /CRM operations/call handling.Ready for Walk-In InterviewsStrong communication skills (English,&Hindi)Familiar with CRM/tools (e.g., Zoho, Freshdesk)Female Candidates only Add- sec- 68 Faridabad