
Customer Support Representative
1 day ago
Job description:
We are seeking a highly motivated individual for a hybrid role combining Customer Support and Inside Sales/Business Development to join our team in Faridabad. The ideal candidate will be a customer advocate who can also proactively drive business growth and engage directly with clients.
This is a full-time position based in our Faridabad office.
Key Responsibilities (Hybrid Role Focus)
- Business Development & Sales:
Proactively engage in
inside sales and marketing activities
to identify new opportunities, nurture leads, and drive product adoption for Nearwala. - Client Meetings & Relationships:
Be responsible for
meeting with clients
(both in-office and on occasion, in the field) to pitch solutions, onboard them, and maintain strong business relationships. - Field Team Collaboration:
Occasionally assist the field sales team
with on-the-ground efforts, providing support and coordination to help them achieve their targets. - Office Support:
Provide essential
operational and sales support to both the Faridabad and Bengaluru offices
to help achieve various company goals and initiatives.
Core Customer Support Duties
- Respond to customer inquiries via phone, email, and chat in a professional and efficient manner.
- Provide accurate information about Nearwala's products and services, acting as a product expert.
- Troubleshoot and resolve customer issues, escalating complex problems to senior staff as needed.
- Maintain accurate customer records and document all interactions in the CRM system.
- Gather and analyze customer feedback to identify areas for improvement in our products and services.
- Proactively identify and address potential customer concerns before they escalate.
- Maintain a strong, up-to-date knowledge of company policies and operating procedures.
Skills
:
- Excellent verbal and written communication skills
in
Hindi and Punjabi
(proficiency in English is a plus). - Strong
problem-solving and analytical abilities
. - Demonstrated aptitude for
sales and negotiation
. - Ability to remain calm, composed, and professional.
- Exceptional
active listening and empathy
skills. - Strong organizational and time-management skills.
- Basic Computer skills (MS Office especially MS Excel).
Qualifications
:
- High school diploma or equivalent (Bachelor's degree preferred).
- Prior customer service, sales, or business development experience is a plus.
- Familiarity with the Faridabad market
is a significant advantage. - Ability to work flexible hours, including weekends and holidays as required.
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