Customer Support Representative

20 hours ago

Faridabad, Haryana, India Nearwala (NearPay Innovations Pvt Ltd) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job description:

We are seeking a highly motivated individual for a hybrid role combining Customer Support and Inside Sales/Business Development to join our team in Faridabad. The ideal candidate will be a customer advocate who can also proactively drive business growth and engage directly with clients.

This is a full-time position based in our Faridabad office.

Key Responsibilities (Hybrid Role Focus)

  • Business Development & Sales:
     Proactively engage in 
    inside sales and marketing activities
     to identify new opportunities, nurture leads, and drive product adoption for Nearwala.
  • Client Meetings & Relationships:
     Be responsible for 
    meeting with clients
     (both in-office and on occasion, in the field) to pitch solutions, onboard them, and maintain strong business relationships.
  • Field Team Collaboration:
     
    Occasionally assist the field sales team
     with on-the-ground efforts, providing support and coordination to help them achieve their targets.
  • Office Support:
     Provide essential 
    operational and sales support to both the Faridabad and Bengaluru offices
     to help achieve various company goals and initiatives.

Core Customer Support Duties

  • Respond to customer inquiries via phone, email, and chat in a professional and efficient manner.
  • Provide accurate information about Nearwala's products and services, acting as a product expert.
  • Troubleshoot and resolve customer issues, escalating complex problems to senior staff as needed.
  • Maintain accurate customer records and document all interactions in the CRM system.
  • Gather and analyze customer feedback to identify areas for improvement in our products and services.
  • Proactively identify and address potential customer concerns before they escalate.
  • Maintain a strong, up-to-date knowledge of company policies and operating procedures.

Skills
:

  • Excellent verbal and written communication skills
     in 
    Hindi and Punjabi
     (proficiency in English is a plus).
  • Strong 
    problem-solving and analytical abilities
    .
  • Demonstrated aptitude for 
    sales and negotiation
    .
  • Ability to remain calm, composed, and professional.
  • Exceptional 
    active listening and empathy
     skills.
  • Strong organizational and time-management skills.
  • Basic Computer skills (MS Office especially MS Excel).

Qualifications
:

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Prior customer service, sales, or business development experience is a plus.
  • Familiarity with the Faridabad market
     is a significant advantage.
  • Ability to work flexible hours, including weekends and holidays as required.

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