Customer Support Representative

22 hours ago

Faridabad, Haryana, India Nearwala (NearPay Innovations Pvt Ltd) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job description:

We are seeking a highly motivated individual for a hybrid role combining Customer Support and Inside Sales/Business Development to join our team in Faridabad. The ideal candidate will be a customer advocate who can also proactively drive business growth and engage directly with clients.

This is a full-time position based in our Faridabad office.

Key Responsibilities (Hybrid Role Focus)

  • Business Development & Sales:
     Proactively engage in 
    inside sales and marketing activities
     to identify new opportunities, nurture leads, and drive product adoption for Nearwala.
  • Client Meetings & Relationships:
     Be responsible for 
    meeting with clients
     (both in-office and on occasion, in the field) to pitch solutions, onboard them, and maintain strong business relationships.
  • Field Team Collaboration:
     
    Occasionally assist the field sales team
     with on-the-ground efforts, providing support and coordination to help them achieve their targets.
  • Office Support:
     Provide essential 
    operational and sales support to both the Faridabad and Bengaluru offices
     to help achieve various company goals and initiatives.

Core Customer Support Duties

  • Respond to customer inquiries via phone, email, and chat in a professional and efficient manner.
  • Provide accurate information about Nearwala's products and services, acting as a product expert.
  • Troubleshoot and resolve customer issues, escalating complex problems to senior staff as needed.
  • Maintain accurate customer records and document all interactions in the CRM system.
  • Gather and analyze customer feedback to identify areas for improvement in our products and services.
  • Proactively identify and address potential customer concerns before they escalate.
  • Maintain a strong, up-to-date knowledge of company policies and operating procedures.

Skills
:

  • Excellent verbal and written communication skills
     in 
    Hindi and Punjabi
     (proficiency in English is a plus).
  • Strong 
    problem-solving and analytical abilities
    .
  • Demonstrated aptitude for 
    sales and negotiation
    .
  • Ability to remain calm, composed, and professional.
  • Exceptional 
    active listening and empathy
     skills.
  • Strong organizational and time-management skills.
  • Basic Computer skills (MS Office especially MS Excel).

Qualifications
:

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Prior customer service, sales, or business development experience is a plus.
  • Familiarity with the Faridabad market
     is a significant advantage.
  • Ability to work flexible hours, including weekends and holidays as required.

  • Customer Service Representative

    1 week ago

    Faridabad, Haryana, India Specscart Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About SpecscartSpecscart is the fastest-growing eyewear business in the UK, revolutionising the industry by redefining how people perceive eyeglasses. Over the past seven years, we have achieved an impressive year-on-year growth rate of 98%. With three smart retail stores across the UK, a state-of-the-art glazing lab in Manchester, and an e-commerce platform...

  • Customer Support Representative

    14 hours ago

    Faridabad, Haryana, India Nearpay Innovations Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Business Development & Sales:Client Meetings & Relationships:Field Team Collaboration: Occasionally assist the field sales teamOffice SupportOffice cab/shuttleProvident fund

  • Customer Support

    19 hours ago

    Faridabad, Haryana, India Nearpay Innovations Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are seeking a highly motivated individual for a hybrid role combining Customer Support and Inside Sales/Business Development to join our team in Faridabad. The ideal candidate will be a customer advocate who can also proactively drive business growth and engage directly with clients.This is a full-time position based in our Faridabad office.Key...

  • Customer Support

    2 weeks ago

    Faridabad, Haryana, India Nearpay Innovations Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    We are seeking a highly motivated individual for a full-time Work-From-Home (WFH) role combining Customer Support and Inside Sales/Business Development to join our team. The ideal candidate will be a customer advocate who can also proactively drive business growth and engage directly with clients, all from a remote setting.Key Responsibilities (Hybrid...

  • customer support

    3 days ago

    Faridabad, Haryana, India Career Management Center Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    1–3 years of experience in Female customer support /CRM operations/call handling.Ready for Walk-In InterviewsStrong communication skills (English,&Hindi)Familiar with CRM/tools (e.g., Zoho, Freshdesk)Female Candidates only Add- sec- 68 Faridabad

  • Customer Service Support Specialist

    3 days ago

    Faridabad, Haryana, India New Wave Marine Insurance Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionNew Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our team of experienced insurance professionals is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a range of policies, including third party only and comprehensive...

  • Business Development Representative

    1 week ago

    Faridabad, Haryana, India S.R. Enterprise Faridabad Full time ₹ 72,000 - ₹ 2,40,000 per year

    We are seeking a highly motivated and articulate individual to join our team as a Business Development Representative. The primary responsibility of this role is to engage potential customers over the phone, effectively communicate our company's value proposition, and qualify them for subsequent meetings with our sales team.Keywords:Proactive Outreach: Make...

  • Customer Support Executive

    2 weeks ago

    Faridabad, Haryana, India Creative Orion Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Key Skills: Computer skills, Effective Communication, MS-ExcelExperience: 0 year(s)Qualification: GraduationRoles & Responsibility:Respond to customer queries via WhatsApp, email, Instagram DMs, and website live chat.Resolve order-related issues like tracking, returns, exchanges, and refunds.Coordinate with internal teams for delivery and product...

  • Customer Support Executive

    3 days ago

    Faridabad, Haryana, India Rasayanam Ayurveda Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Service Executive:Handle inbound calls, chats & emailsManage tickets & resolve within TATHandle escalations with empathyEnsure CSAT & process adherenceCoordinate with internal teamsFlexi workingWork from homeHouse rent allowanceEmployee state insuranceAnnual bonusPerformance bonusLeave encashmentProvident fundMaternity leaves

  • Customer Support Executive

    3 days ago

    Faridabad, Haryana, India Rasayanam Ayurveda Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Responsibilities:Recover abandoned carts via outbound callsConvert leads & handle objectionsUpsell/cross-sell productsManage follow-ups & CRM logsAchieve sales targets & ensure customer satisfactionEmail: .INWork from homeFlexi workingHouse rent allowanceEmployee state insuranceAnnual bonusPerformance bonusReferral bonusLeave encashmentProvident...