Customer Support

2 days ago

Faridabad, Haryana, India Nearpay Innovations Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 2,40,000 per year

We are seeking a highly motivated individual for a full-time Work-From-Home (WFH) role combining Customer Support and Inside Sales/Business Development to join our team. The ideal candidate will be a customer advocate who can also proactively drive business growth and engage directly with clients, all from a remote setting.

Key Responsibilities (Hybrid Focus)

This role requires a dynamic mix of support, sales, and remote coordination:

Business Development & Sales (Remote Focus)

  • Proactively engage in inside sales and marketing activities (via phone, video, and digital channels) to identify new opportunities, nurture leads, and drive product adoption for Nearwala.
  • Be responsible for conducting virtual meetings with clients (via video conference) to pitch solutions, remotely onboard them, and maintain strong business relationships.
  • Coordinate with the field sales team remotely, providing essential support and coordination to help them achieve their targets on the ground.
  • Provide essential operational and sales support to both the Faridabad and Bengaluru offices to help achieve various company goals and initiatives.

Core Customer Support Duties (Remote Focus)

  • Respond to customer inquiries via phone, email, and chat in a professional and efficient manner, providing immediate assistance from your remote workspace.
  • Provide accurate information about Nearwala's products and services, acting as a product expert.
  • Troubleshoot and resolve customer issues remotely, escalating complex problems to senior staff as needed.
  • Maintain accurate customer records and document all interactions in the CRM system.
  • Gather and analyze customer feedback to identify areas for improvement in our products and services.
  • Proactively identify and address potential customer concerns before they escalate.
  • Maintain a strong, up-to-date knowledge of company policies and operating procedures.

Skills & Qualifications

Skills

  • Excellent verbal and written communication skills in Hindi and Punjabi (proficiency in English is a plus).
  • Strong problem-solving and analytical abilities.
  • Demonstrated aptitude for sales and negotiation.
  • Ability to remain calm, composed, and professional in a remote working environment.
  • Exceptional active listening and empathy skills.
  • Strong organizational and time-management skills, with the discipline required for remote work.
  • Basic Computer skills (MS Office especially MS Excel).
  • Must have a reliable internet connection and a dedicated workspace.

Qualifications

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Prior customer service, sales, or business development experience is a plus.
  • Familiarity with the Faridabad market is a significant advantage.
  • Ability to work flexible hours, including weekends and holidays as required.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Work from home

Language:

  • English (Required)
  • Hindi (Required)
  • Punjabi (Required)
  • Gujarati (Preferred)
  • Odia (Preferred)
  • Bengali (Preferred)

Work Location: In person

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