Customer Support

We are seeking a highly motivated individual for a full-time Work-From-Home (WFH) role combining Customer Support and Inside Sales/Business Development to join our team. The ideal candidate will be a customer advocate who can also proactively drive business growth and engage directly with clients, all from a remote setting.

Key Responsibilities (Hybrid Focus)

This role requires a dynamic mix of support, sales, and remote coordination:

Business Development & Sales (Remote Focus)

• Proactively engage in inside sales and marketing activities (via phone, video, and digital channels) to identify new opportunities, nurture leads, and drive product adoption for Nearwala.
• Be responsible for conducting virtual meetings with clients (via video conference) to pitch solutions, remotely onboard them, and maintain strong business relationships.
• Coordinate with the field sales team remotely, providing essential support and coordination to help them achieve their targets on the ground.
• Provide essential operational and sales support to both the Faridabad and Bengaluru offices to help achieve various company goals and initiatives.

Core Customer Support Duties (Remote Focus)

• Respond to customer inquiries via phone, email, and chat in a professional and efficient manner, providing immediate assistance from your remote workspace.
• Provide accurate information about Nearwala's products and services, acting as a product expert.
• Troubleshoot and resolve customer issues remotely, escalating complex problems to senior staff as needed.
• Maintain accurate customer records and document all interactions in the CRM system.
• Gather and analyze customer feedback to identify areas for improvement in our products and services.
• Proactively identify and address potential customer concerns before they escalate.
• Maintain a strong, up-to-date knowledge of company policies and operating procedures.

Skills & Qualifications

Skills

• Excellent verbal and written communication skills in Hindi and Punjabi (proficiency in English is a plus).
• Strong problem-solving and analytical abilities.
• Demonstrated aptitude for sales and negotiation.
• Ability to remain calm, composed, and professional in a remote working environment.
• Exceptional active listening and empathy skills.
• Strong organizational and time-management skills, with the discipline required for remote work.
• Basic Computer skills (MS Office especially MS Excel).
• Must have a reliable internet connection and a dedicated workspace.

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• Prior customer service, sales, or business development experience is a plus.
• Familiarity with the Faridabad market is a significant advantage.
• Ability to work flexible hours, including weekends and holidays as required.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per year

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Work from home

Language:

• English (Required)
• Hindi (Required)
• Punjabi (Required)
• Gujarati (Preferred)
• Odia (Preferred)
• Bengali (Preferred)

Work Location: In person