Customer Support

13 hours ago

Faridabad, Haryana, India Nearpay Innovations Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

We are seeking a highly motivated individual for a hybrid role combining Customer Support and Inside Sales/Business Development to join our team in Faridabad. The ideal candidate will be a customer advocate who can also proactively drive business growth and engage directly with clients.

This is a full-time position based in our Faridabad office.

Key Responsibilities (Hybrid Role Focus)

  • Business Development & Sales: Proactively engage in inside sales and marketing activities to identify new opportunities, nurture leads, and drive product adoption for Nearwala.
  • Client Meetings & Relationships: Be responsible for meeting with clients (both in-office and on occasion, in the field) to pitch solutions, onboard them, and maintain strong business relationships.
  • Field Team Collaboration: Occasionally assist the field sales team with on-the-ground efforts, providing support and coordination to help them achieve their targets.
  • Office Support: Provide essential operational and sales support to both the Faridabad and Bengaluru offices to help achieve various company goals and initiatives.

Core Customer Support Duties

  • Respond to customer inquiries via phone, email, and chat in a professional and efficient manner.
  • Provide accurate information about Nearwala's products and services, acting as a product expert.
  • Troubleshoot and resolve customer issues, escalating complex problems to senior staff as needed.
  • Maintain accurate customer records and document all interactions in the CRM system.
  • Gather and analyze customer feedback to identify areas for improvement in our products and services.
  • Proactively identify and address potential customer concerns before they escalate.
  • Maintain a strong, up-to-date knowledge of company policies and operating procedures.

Skills & Qualifications

Skills:

  • Excellent verbal and written communication skills in Hindi and Punjabi (proficiency in English is a plus).
  • Strong problem-solving and analytical abilities.
  • Demonstrated aptitude for sales and negotiation.
  • Ability to remain calm, composed, and professional.
  • Exceptional active listening and empathy skills.
  • Strong organizational and time-management skills.
  • Basic Computer skills (MS Office especially MS Excel).

Qualifications:

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Prior customer service, sales, or business development experience is a plus.
  • Familiarity with the Faridabad market is a significant advantage.
  • Ability to work flexible hours, including weekends and holidays as required.

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement

Application Question(s):

  • Can you start immediately?

Work Location: In person

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