Software Support Executive
5 days ago
Software Support Executive at Forensics Guru
Roles & Responsibilities:
- Deliver outstanding customer service by efficiently responding to and resolving client issues and requests.
- Handle escalated client calls and issues with a professional, timely, and proactive approach.
- Collaborate with internal teams to provide specialized support for key clients.
- Ensure regular follow-ups (internally and externally) for all pending client queries and keep clients updated on resolution status.
- Investigate client queries thoroughly and escalate complex issues to the team leader when required.
- Accurately capture and communicate client business requirements to Operations, Product, and Development teams.
Required Skills & Experience:
- Proven technical diagnostic and problem-solving abilities.
- Experience in supporting .NET projects and good knowledge of SQL Server in custom applications.
- Strong understanding of networking, internet, and Windows operating system administration.
- Hands-on experience with SQL Server and databases.
- Minimum 1+ years of client-facing technical support experience.
Our official website-
Job Types: Full-time, Permanent
Pay: ₹15, ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Faridabad, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have an understanding of networking, internet and windows operating system administration?
Education:
- Bachelor's (Required)
Experience:
- total work: 1 year (Required)
- Software Support: 1 year (Required)
Language:
- English (Required)
Location:
- Faridabad, Haryana (Required)
Work Location: In person
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