Software Support Executive

4 days ago

Faridabad, Haryana, India Foundation Futuristic Technologies Pvt. Ltd ( Forensics Guru) Full time ₹ 4,20,000 per year

Software Support Executive at Forensics Guru

Roles & Responsibilities:

  • Deliver outstanding customer service by efficiently responding to and resolving client issues and requests.
  • Handle escalated client calls and issues with a professional, timely, and proactive approach.
  • Collaborate with internal teams to provide specialized support for key clients.
  • Ensure regular follow-ups (internally and externally) for all pending client queries and keep clients updated on resolution status.
  • Investigate client queries thoroughly and escalate complex issues to the team leader when required.
  • Accurately capture and communicate client business requirements to Operations, Product, and Development teams.

Required Skills & Experience:

  • Proven technical diagnostic and problem-solving abilities.
  • Experience in supporting .NET projects and good knowledge of SQL Server in custom applications.
  • Strong understanding of networking, internet, and Windows operating system administration.
  • Hands-on experience with SQL Server and databases.
  • Minimum 1+ years of client-facing technical support experience.

Our official website-

Job Types: Full-time, Permanent

Pay: ₹15, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Faridabad, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have an understanding of networking, internet and windows operating system administration?

Education:

  • Bachelor's (Required)

Experience:

  • total work: 1 year (Required)
  • Software Support: 1 year (Required)

Language:

  • English (Required)

Location:

  • Faridabad, Haryana (Required)

Work Location: In person

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