Customer Success Associate

5 hours ago

Faridabad, Haryana, India Growing Stars Consulting Private Limited Full time ₹ 2,40,000 - ₹ 4,20,000 per year

Job Title: Customer Success Associate (International Process)
Location:
Gurugram, Haryana

Work Mode:
Work from Office

About The Role
We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a
Customer Success Associate,
you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements

  • Excellent English communication skills (C1 level – mandatory)
  • Education: Graduates and Undergraduates both are eligible
  • Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
  • Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
  • 5 Days Working with 2 rotational week-offs
  • Rotational Shifts (24/7 environment)
  • Two-way cab facility available (for hiring zone only)

Roles & Responsibilities

  • Handle inbound and outbound calls, chats, or emails from international customers.
  • Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
  • Analyze customer issues and ensure first-contact resolution wherever possible.
  • Escalate unresolved or complex issues to higher support tiers when necessary.
  • Maintain detailed and accurate documentation of all customer interactions.
  • Ensure adherence to process guidelines, SLAs, and quality parameters.
  • Collaborate with internal teams to improve overall customer experience.
  • Stay updated on product knowledge, policies, and procedures.
  • Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us

  • Competitive salary with performance-based growth opportunities
  • Exposure to global customer experience standards
  • Supportive work culture with professional development programs

Skills:- Customer Relationship Management (CRM), Customer Service, Customer Support, Customer Success, Customer Retention, Business Process Outsourcing (BPO), English Proficiency, Subject-matter expert and Problem solving

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