Customer Success Manager

6 days ago


Faridabad, Haryana, India Luneblaze Full time ₹ 2,00,000 - ₹ 2,50,000 per year

About Us

Luneblaze is an AI-enabled SaaS platform helping educational institutions streamline their
accreditation and assessment processes

. Our solutions support
SQAAF (for Schools)

and
NAAC, NBA, NIRF (for Colleges)

, covering everything from
document creation and evidence management

to
workflow optimization, audits, filing, faculty training

, and
expert consultation

.

We're building a future of
quality-driven education

—join us on this mission

Key Roles and Responsibilities:

  1. Interact regularly with clients to build and maintain strong relationships

  2. Provide software training to new and existing clients

  3. Address and resolve day-to-day queries from clients in a timely manner

  4. Ensure all processes follow the defined standard operating procedures (SOPs)

  5. Coordinate with internal teams to resolve client issues effectively

  6. Maintain clear communication and provide regular updates to clients

  7. Keep records of client interactions, training sessions, and issue resolutions

  8. Contribute to overall client satisfaction and retention

Who You Are

-

A strong communicator with excellent presentation skills

  • A graduate in any discipline

  • Energetic, adaptable, and passionate about growth

  • Open to freshers and experienced candidates alike

Bonus If You Have:

  • Experience in the education sector

  • Understanding of accreditation frameworks

  • Ability to learn fast and thrive in a dynamic environment

Job Details


Location:

DLF Sector 10, Faridabad – 121006


Working Hours:

10:00 AM – 6:00 PM


Working Days:

Monday to Saturday

Compensation


Freshers:

₹15,000/month (in-hand) + Incentives


Experienced:

₹20,000–₹25,000/month (in-hand) + Incentives


Performance Review:

Every 6 months


Note:

1-year bond for freshers



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