Customer Service Representative

7 hours ago

Faridabad, Haryana, India Specscart. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

About Specscart

Specscart is the fastest-growing eyewear business in the UK, revolutionising the industry by redefining how people perceive eyeglasses. Over the past seven years, we have achieved an impressive year-on-year growth rate of 98%. With three smart retail stores across the UK, a state-of-the-art glazing lab in Manchester, and an e-commerce platform that has shipped glasses to 132 countries across six inhabited continents, we are proud of our global presence and innovation. We are now looking for a Customer Service Representative to join our dynamic team in India.

What We're Looking For

We are seeking a highly motivated Customer Service Representative (Blended Process) to support our UK operations from our India IT HQ. This role is pivotal in delivering exceptional customer service, ensuring high satisfaction rates, and maintaining our brand reputation, campaign management and a keen eye for branding and storytelling.

Roles and Responsibilities:

  • Handle inbound and outbound customer interactions via calls, emails and live chats, addressing enquiries related to orders, prescriptions, deliveries and payments.
  • Resolve customer complaints with a calm and empathetic approach, ensuring customer satisfaction.
  • Maintain accurate customer records in the CRM system after every interaction.
  • Collaborate closely with the UK Customer Service team to align on best practices.
  • Identify recurring issues and suggest improvements to enhance customer experience.
  • Manage multiple tasks simultaneously while maintaining high service standards.
  • Ensure timely and professional communication to uphold Specscart's service excellence.

What We Expect:

  • Proven experience as a customer service representative or customer support associate or Customer care Associate
  • Excellent English communication skills, both verbal and written.
  • Ability to work under pressure and manage challenging customer conversations effectively.
  • Strong problem-solving skills with attention to detail.
  • Familiarity with CRM tools and customer service practices.
  • Experience working for international (especially UK-based) businesses will be an advantage.

Benefits

  • Salary: Negotiable (no bar for the right candidate)
  • Sundays off and 3rd Saturday off each month
  • Bonus plans
  • Paid holidays annually
  • Opportunities for career growth and future opportunities to work from the UK office

Why Join Specscart?

Working at Specscart gives you the opportunity to thrive in your career and contribute to the success of the biggest challenger in the UK eyewear market. With recognitions like Forbes 30 Under 30 Europe, The Sunday Times Seven Ones to Watch, Wired Trailblazers, and North West Business Insider 42 Under 42, we're building something extraordinary and we want you to be a part of it.

How to Apply:Please send your CV to with a cover letter explaining why you would be a perfect fit for this role.

Job Types: Full-time, Permanent

Benefits:

  • Flexible schedule
  • Leave encashment
  • Paid sick time
  • Paid time off

Application Question(s):

  • Do you have experience working in the UK Process?

Language:

  • English (Preferred)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Faridabad, Haryana, India beBeeService Full time ₹ 4 - ₹ 8

    Customer Service Representative">We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer service.">The ideal candidate will possess excellent...

  • Sales and Customer Service Representative

    2 days ago

    Faridabad, Haryana, India beBeeCustomer Full time ₹ 1,80,000 - ₹ 2,50,000

    Job DescriptionWe are seeking a skilled Sales and Customer Service Representative to make outbound calls, attend inbound customer calls, and provide support regarding orders, product inquiries, and complaints.Key Responsibilities:Make outbound calls to potential customers and explain Ayurvedic products offered by the company.Attend inbound customer calls and...

  • Customer Service Representative

    2 weeks ago

    Faridabad, Haryana, India Knight Learning Solutions Full time

    Job Title Customer Support Executive - Hebrew Italian Dutch Voice Process Location Sector 18 Gurgaon Haryana Job Type Full-time On-site Industry BPO Customer Support International Process Experience Level 1-5 Years Freshers with language proficiency can apply We are hiring Customer Support Executives for international...

  • Customer Service Representative

    1 week ago

    Faridabad, Haryana, India Wave Taxes Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt Wave Taxes Inc., we empower entrepreneurs across Canada to boost their revenue and grow their businesses with our tailored accounting outsourcing solutions. We understand that managing business records can be a daunting task, especially for busy business owners. Our diverse team of professionals is dedicated to addressing all...

  • Customer Service Associate

    1 week ago

    Faridabad, Haryana, India Reliance Retail Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Customer Service Associate is required in the below store location. This Store has been GAP Store and I have requirement is experience Employees in the Store. The Store Associate plays a key role in delivering an outstanding shopping experience by assisting customers, managing merchandise, and contributing to store performance.Sales & Customer...

  • Customer Service Associate

    1 week ago

    Faridabad, Haryana, India Reliance Retail Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Customer Service Associate is required in the below store location. This Store has been GAP Store and I have requirement is experience Employees in the Store. The Store Associate plays a key role in delivering an outstanding shopping experience by assisting customers, managing merchandise, and contributing to store performance.1) Sales & Customer Engagement...

  • Sales Representative

    1 week ago

    Faridabad, Haryana, India Affinity Design Studio Architects Full time US$ 80,000 - US$ 1,20,000 per year

    We are looking for a highly motivated and experienced Sales Representative / Business Developer to join our team at Affinity Design Studio Architects. The ideal candidate will have 5-10 years of experience in sales or business development, preferably in the architecture or interior design industry.Roles and ResponsibilityDevelop and execute sales strategies...

  • Customer Service Professional

    2 weeks ago

    Faridabad, Haryana, India beBeeCustomer Full time ₹ 10,50,000 - ₹ 14,00,000

    Customer Support SpecialistJob Title: Customer Support SpecialistRespond to inbound and outbound customer calls, emails in the assigned language.Resolve customer queries, complaints, and provide accurate information.Maintain a positive, empathetic, and professional attitude toward customers.Follow communication procedures, guidelines, and...

  • Financial Service Associate

    6 days ago

    Faridabad, Haryana, India TRDFIN Support Services Pvt Ltd Full time

    We are seeking a Financial Service Associate to support clients with financial products and services by building strong relationships, ensuring compliance, and meeting sales and service targets. The ideal candidate will bring excellent communication and problem-solving skills, along with sound knowledge of financial products to deliver a superior customer...

  • Financial Service Associate

    7 days ago

    Faridabad, Haryana, India TRDFIN Support Services Pvt Ltd Full time

    We are seeking a Financial Service Associate to support clients with financial products and services by building strong relationships, ensuring compliance, and meeting sales and service targets. The ideal candidate will bring excellent communication and problem-solving skills, along with sound knowledge of financial products to deliver a superior customer...