Customer Service Support Specialist
15 hours ago
Company Description
New Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our team of experienced insurance professionals is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a range of policies, including third party only and comprehensive protection, to suit your boating lifestyle. Join us and weather the storm with confidence
Role Description
This is an on-site role for a Customer Service Support Specialist, based in Faridabad. The Customer Service Support Specialist will be responsible for handling customer inquiries, ensuring customer satisfaction, providing technical support, and maintaining excellent phone etiquette. Day-to-day tasks include managing customer calls, resolving issues, and supporting clients with their insurance needs.
Qualifications
- Customer Support and Technical Support skills
- Strong Interpersonal Skills and Customer Satisfaction focus
- Professional Phone Etiquette
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Experience in the insurance industry is a plus
- Bachelor's degree in a related field is preferred
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