Service Coordinator

3 days ago

Faridabad, Haryana, India Presto Stantest Pvt. Ltd Full time ₹ 3,84,000 per year

Company Profile:

Presto Stantest Private Limited is a leading provider of high-quality testing instruments and solutions, specializing in the manufacturing and supply of precision testing equipment for various industries. With decades of expertise, Presto Stantest is renowned for its innovation and commitment to excellence in testing instruments for plastics, packaging, paper, textiles, automotive, and other industries. The company offers a wide range of products, including testing machines for quality control, performance testing, and material analysis, helping businesses ensure product durability, safety, and compliance with industry standards. Presto Stantest is dedicated to delivering superior technology and service to its clients, enabling them to enhance product quality and efficiency. The company combines cutting-edge engineering with unparalleled customer support to meet the growing demands of global markets.

Job Title: Service Coordinator

Location: Faridabad

Job Type: Full Time

Key Responsibilities:

  • Pending Payment Follow-Up – Proactively manage follow-ups for pending payments, ensuring timely resolution and accurate financial tracking.
  • Feedback Calling – Conduct customer feedback calls post-service to ensure satisfaction and gather insights for service improvement.
  • Installation Coordination – Manage and coordinate installation schedules after receiving new instruments, ensuring smooth execution and customer readiness.
  • PI Follow-Up – Monitor and follow up on Proforma Invoices (PI) for spares, visit charges, and service charges to maintain financial accuracy and reduce outstanding dues.
  • Customer Communication – Serve as the primary contact for customer queries and service-related issues, providing timely resolutions and ensuring customer satisfaction.
  • Documentation & Reporting – Maintain detailed records of customer interactions, service requests, and payment statuses for accurate tracking and reporting.

Skills

Payment Follow-Up & Financial Coordination

Customer Feedback & Issue Resolution

Installation Scheduling & Coordination

Proforma Invoice (PI) Tracking

Communication & Customer Service

Reporting & Documentation

Additional Information

  • Proficient in MS Office and CRM tools
  • Strong communication and interpersonal skills
  • Highly organized and solution-focused

Job Types: Full-time, Permanent

Pay: ₹25, ₹32,000.00 per month

Work Location: In person

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