Customer Support Executive

1 hour ago

Faridabad, India TP Full time

Main Job RequirementsEducation and Specific TrainingUnder Graduation + 6 Months Experience / GraduationAMCAT: SVAR = 65 & AboveWork ExperienceExperience Fresher or Experience both can apply (BPO and Service industry experience preferred)SkillsCommunication Listen attentively and resolve customers issue effectively. Should be sensitive about customers information.Customer Focus Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous, energetic and engaging while dealing with customersLearning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight.Provide on-line support for on/offshore customers.Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materialsBe responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of

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    Faridabad, India TP Full time

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