Customer Support Executive

3 weeks ago

Faridabad, India TP Full time

Main Job RequirementsEducation and Specific TrainingUnder Graduation + 6 Months Experience / GraduationAMCAT: SVAR = 65 & AboveWork ExperienceExperience Fresher or Experience both can apply (BPO and Service industry experience preferred)SkillsCommunication Listen attentively and resolve customers issue effectively. Should be sensitive about customers information.Customer Focus Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous, energetic and engaging while dealing with customersLearning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight.Provide on-line support for on/offshore customers.Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materialsBe responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.Assist customer in resolving any open requests for support, assistance, information on upgrading etc.Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voiceDeliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.Decision Making AuthorityStrong problem-solving skills (methodology and use of tools).Accountability & Ownership.Recommendations ExpectedTeamwork OrientationAdaptabilityShare your resume at

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