Chat Support Executive
3 weeks ago
**Responsibilities**:
- Engage with customers via chat to provide prompt and courteous assistance
- Identify and resolve customer inquiries, issues, and complaints in a timely manner
- Utilize product knowledge to answer questions and provide solutions to customers
- Escalate complex issues to the appropriate team members or departments for resolution
- Maintain accurate records of customer interactions and transactions
- Follow company policies and procedures while delivering support services
- Collaborate with team members to ensure a consistent and positive customer experience
- Stay updated on product changes, new features, and industry trends to better assist customers
**Requirements**:
- Proven experience in a customer service or support role
- Excellent written communication skills with proficiency in typing and grammar
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently as well as part of a team
- Familiarity with chat support software and CRM systems is a plus
- Availability to work flexible hours, including weekends and holidays if required
**Education**:
- High school diploma or equivalent; college degree preferred
**Job Types**: Full-time, Permanent
Pay: ₹8,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 9205856480
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