Helpdesk Executive
5 months ago
Job Title: Associate Helpdesk Executive
Location: Bangalore
Position Type: Full-Time
Pay Range: 3 LPA
Role Overview:
As a Associate Helpdesk Executive, you will be the primary point of contact for our European customers, ensuring exceptional support and service delivery around the clock.
**Responsibilities**:
Resolve customer queries and issues related to our SaaS products with a deep understanding of our platform's functionalities.
Collaboration:Work with cross-functional teams to escalate and resolve support requests.
Customer Engagement:Proactively engage with customers to understand their needs and provide tailored solutions, contributing to customer satisfaction and retention.
Performance Adherence:Adhere to service level agreements (SLAs) and performance metrics to ensure high-quality support delivery.
**Requirements**:
Communication Skills:Excellent verbal and written communication skills.
Ability to manage customer satisfaction through active listening and problem-solving.
Language Proficiency:
Fluency in English.
Nice to Have Skills:
Experience with customer-centric approaches.
Experience within high-growth (SaaS) scale-ups.
Experience within the Marketing, Advertising, or Data industry.
Additional Requirements:
Flexible Schedule:Ability to cater to UK/European/US time zones.
Work Arrangement:This role is Work From Office (WFO).
Availability:
Application Instructions:
Note: All shortlisted applicants will receive a call from the hiring team.
We look forward to welcoming enthusiastic and skilled professionals to our team
Pay: ₹280,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Shift:
- Rotational shift
- UK shift
- US shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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