Helpdesk Executive

5 months ago


Domlur Bengaluru Karnataka, India Paradigm Integrated Facility Services Pvt Ltd Full time

Job Description
**Job Summary**

Job Title : Helpdesk Executive / Front Office Executive / Receptionist
- You will work as a Helpdesk Executive and report on daily basis to the Facility Manager.
- You will have to Provide Call logging services
- You will Liaise with the Residents and the Clients
- Provide assistance in general administrative activities as required
- Identify and escalate priority issues
- Contribute to the Monthly Management Report to Client(s)
- Research required information using available resources

**Responsibilities and Duties**

You will have to Provide Call logging services in accordance with the service guidelines.
- Answer calls professionally and respond to customer inquiries
- Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints
- Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers
- Assign and Dispatch - Assign specific service provider based on the nature of request / complain.
- Follow-up on completion Close service requests by regularly following up with respective service assignee and record response times
- Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
- Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis
- Ensure compliance of regulations / requirements of Paradigm Services
- Provide assistance in general administrative activities as required
- Identify and escalate priority issues
- Contribute to the Monthly Management Report to Client(s)
- Research required information using available resources
- Participate in Emergency Evacuation procedures including crisis management.
- Manage all Health and Safety issues and actively participate in Health and Safety reviews
- Perform other duties as required by Paradigm Management and/or the Client
- Work closely with Administration in relation to the payment of invoices
- Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures
- Stay current with system information, changes and updates

**Required Experience, Skills and Qualifications**
- Good Oral Communication Skills in English, Hindi and Local Languages and Good Written Communication Skills in English
- Good Organizational and Time Management Skills
- Good at Record Keeping and maintenance of Documents and Files in Orderly Fashion
- An eye for detail and an ability to analyse qualitative and quantitative information and translate this into strategic deliverables.
- Should be adept to meet changing requirements from own team and/or clients
- If You think you have the above skills, you may Apply, No restrictions on Experience or Education

**About the Company**

We are over 2500 employees strong across Bangalore and working to deliver integrated facilities management to clients at over 200+ locations in Bangalore. We render services to Residential Apartments / Row houses / Villas / Offices / commercial establishments enabling our clients to focus on their core business.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 2 years (preferred)
- Administrative Assistants & Receptionists: 1 year (preferred)

**Speak with the employer**
+91 9341477122


  • IT Helpdesk Executive

    5 months ago


    Bengaluru, Karnataka, India Sureworks Infotech Pvt Ltd Full time

    **Role: IT Helpdesk Coordinator** **Experience: 1 to 3 years** **Shift: Day Shift** **Location: Ahmedabad** **Qualification: Any Degree/ Diploma** **Roles and Responsibilities** Job Responsibilities: - Managing Central Helpdesks. - Coordinating with Helpdesk for resolving and avoiding customer escalations. - Handling customer escalations. -...

  • Helpdesk Executive

    5 months ago


    Bengaluru, Karnataka, India Vitage Systems Pvt Ltd Full time

    Job Title: Associate Helpdesk Executive Location: Bangalore Position Type: Full-Time Pay Range: 3 LPA Role Overview: As a Associate Helpdesk Executive, you will be the primary point of contact for our European customers, ensuring exceptional support and service delivery around the clock. **Responsibilities**: Resolve customer queries and issues related...

  • Helpdesk Executive

    5 months ago


    Bengaluru, Karnataka, India JLL Full time

    JLL supports the Whole You, personally and professionally. “Executive Helpdesk Services ” **What this job involves**: POSITION GOALS To Assist & Soft Services in accordance with comprehensive IFM contract between JLL & Shell KEY RESPONSIBILITIES The Executive must be a team player and work with other members of the team to meet other members of the...

  • Helpdesk Executive

    5 months ago


    Bengaluru, India PRC INDIA Full time

    Designation: Helpdesk Executive - Yrs of Exp: 0- 6 months - Client: Aerospace Industry - Location: Mahadevpura, Bangalore ( work from office only) - Hire : Contract for 1 year - Salary : 12k -15K - **ONLY BANGALORE BASED CANDIDATES PREFERRED**_ **Responsibilities for HelpDesk Executive** - Manage Help Desk tickets in a timely manner - Provide customer...

  • Helpdesk Executive

    3 weeks ago


    Bengaluru, India Technique Control Facility Management Pvt Ltd Full time

    Overview The Helpdesk Executive plays a crucial role in providing Admin support and ensuring smooth operations within the facility. They are responsible for addressing all property related issues responding to user inquiries and maintaining a high level of customer satisfaction. Key responsibilitiesResponding to and resolving user issues and service requests...

  • Helpdesk Executive

    5 months ago


    Bengaluru, Karnataka, India RKGA STARZ PRIVATE LIMITED Full time

    **Job Title: Helpdesk Esxicutive** **Location: Bangalore and Major Cities of Karnataka** **Salary: ₹18,000 to ₹24,000 per month** **Education: 12th or any degree** **Experience: Minimum 1 year to 3 years** Type of Properties: Apartments, Malls, Commercial Office Spaces, Hospitals, Educational Institutions **Responsibilities**: 1. Complaint...

  • Helpdesk Executive

    2 months ago


    Bengaluru, India Technique Control Facility Management Pvt Ltd Full time

    OverviewThe Helpdesk Executive plays a crucial role in providing Admin support and ensuring smooth operations within the facility. They are responsible for addressing all property related issues responding to user inquiries and maintaining a high level of customer satisfaction.Key responsibilitiesResponding to and resolving user issues and service requests...

  • Helpdesk Specialist

    4 weeks ago


    Bengaluru, Karnataka, India Technique Control Facility Management Pvt Ltd Full time

    Job SummaryWe are seeking a highly skilled and experienced Helpdesk Executive to join our team at Technique Control Facility Management Pvt Ltd. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to and resolve user issues and service requests via phone,...


  • Bengaluru, Karnataka, India JLL Full time

    JLL supports the Whole You, personally and professionally. Ensuring end-to-end transport coverage Reporting to the Transport manager, you’ll provide efficient and cost effective transport service to the client. You’ll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly...

  • Helpdesk Executive

    5 months ago


    Bengaluru, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Property and Asset Management What this job involves You will be responsible for MIS Cum Helpdesk responsibilities. You would be managing the following: Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. Site...

  • Helpdesk Executive

    6 months ago


    Marathahalli, Bengaluru, Karnataka, India Borderless Access Full time

    **Designation**: Helpdesk Support - Customer Success **Location**: Bangalore **Company Brief: Borderless Access Limited** Borderless Access is an award-winning digital market research product and solutions company. Driven by technology and consumer analytics, we provide access to experiences and life moments of engaged consumers and niche audiences, to...


  • Bengaluru, Karnataka, India Technique Control Facility Management Pvt Ltd Full time

    Job SummaryThe Helpdesk Executive plays a pivotal role in ensuring seamless operations within the facility. They are responsible for addressing all property-related issues, responding to user inquiries, and maintaining a high level of customer satisfaction.Key ResponsibilitiesRespond to and resolve user issues and service requests via phone, email, or...


  • Bengaluru, Karnataka, India Technique Control Facility Management Pvt Ltd Full time

    Job SummaryThe Helpdesk Executive plays a vital role in providing administrative support and ensuring smooth operations within the facility. This position is responsible for addressing all property-related issues, responding to user inquiries, and maintaining a high level of customer satisfaction.Key ResponsibilitiesResponding to and resolving user issues...


  • Bengaluru, Karnataka, India Technique Control Facility Management Pvt Ltd Full time

    Job SummaryWe are seeking a skilled and dedicated Helpdesk Executive to join our team at Technique Control Facility Management Pvt Ltd. The successful candidate will play a critical role in providing exceptional customer service and ensuring smooth operations within the facility.Key ResponsibilitiesRespond to and resolve user issues and service requests in a...


  • Bengaluru, Karnataka, India Technique Control Facility Management Pvt Ltd Full time

    Job OverviewThe Helpdesk Executive plays a crucial role in providing administrative support and ensuring smooth operations within the facility. They are responsible for addressing all property-related issues, responding to user inquiries, and maintaining a high level of customer satisfaction.Key ResponsibilitiesIssue Resolution: Responding to and resolving...

  • Helpdesk Executive

    5 months ago


    Bengaluru, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Work Dynamics **What this job involves**: POSITION GOALS To Assist & Soft Services in accordance with comprehensive IFM contract between JLL & Shell KEY RESPONSIBILITIES The Executive must be a team player and work with other members of the team to meet other members of the...

  • Helpdesk Executive

    5 days ago


    Bengaluru, Karnataka, India Srishti Software Applications Pvt. Ltd Full time

    hiring for Helpdesk Executive for its MNC client. Exp: - 1-3 Years Location: - Building 11, SEZ Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli, Outer Ring Rd, Bengaluru, 560087 Salary: - 25,000 take home per month : 30,000 CTC per month Shift: - Rotational Shift Working days : 6 days working in a week Roles and Responsibilities: -...


  • Bengaluru, Karnataka, India Technique Control Facility Management Pvt Ltd Full time

    Job SummaryWe are seeking a highly skilled Helpdesk Executive to join our team at Technique Control Facility Management Pvt Ltd. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Service: Respond to and resolve user issues and service requests via phone,...

  • Helpdesk Executive

    2 months ago


    Bengaluru, India Technique Control Facility Management Pvt Ltd Full time

    OverviewThe HelpdeskExecutive plays a crucial role in providing Admin support andensuring smooth operations within the facility. They areresponsible for addressing all property related issues respondingto user inquiries and maintaining a high level of customersatisfaction.KeyresponsibilitiesResponding to andresolving user issues and service requests via...

  • Help Desk Executive

    3 weeks ago


    Bengaluru, Karnataka, India KINGDOM INDIA Full time

    **Help Desk Reception Executive (**Knowledge of Mygate app is necessary. Experience as helpdesk in any apartment or villa complex required.) - **Customer service**: Greeting clients and visitors, answering phones, and providing directions - **Administrative tasks**: Copying, taking notes, and sorting mail - **Booking and scheduling**: Managing bookings for...