Helpdesk Executive

2 weeks ago

Marathahalli Bengaluru Karnataka, India Borderless Access Full time

**Designation**: Helpdesk Support - Customer Success

**Location**: Bangalore

**Company Brief: Borderless Access Limited**

Borderless Access is an award-winning digital market research product and solutions company. Driven by technology and consumer analytics, we provide access to experiences and life moments of engaged consumers and niche audiences, to our global clientele of MR firms, Ad Agencies, Consultancy firms, and
End Enterprises, who need rich, intelligent, and actionable quant-qual insights, with our new-age research solutions; **BA Health, BA Insightz, SmartSight, Panel Solutions** along with our proprietary 7 million+ hyper-niche digital panels across 6 continents.

Our years of experience and deep understanding of the cultural nuances in hard-to-reach markets and segments has helped us develop research products and solutions which interpret data to provide insights that are perfect for brands and businesses’ bespoke insight needs in this connected consumer world.

Borderless Access established its presence in 2008 in Silicon Valley of India - Bangalore, and further expanded its presence in client markets of the **US, UK, Germany, UAE, Romania, and South Africa**. Its current employee strength is 300+, working full time based across Bangalore and other International cities.

Awarded with ‘ESOMAR Research Effectiveness Award - GOLD, 2021’; Best Partner Paper Award at
PAMRO 2019; ‘Red Herring 100 Global, 2018’; ‘Red Herring 100 Asia, 2017’ and ‘Research Company of the Year’ at MRMW awards 2017 in Chicago; Borderless Access is a certified ‘Great Place to Work’ and is affiliated with leading market research governing bodies such as ESOMAR, AMA, MRA, Insights
Association, Intellus, EphMRA, AMSRS, BHBIA, PAMRO, P&A.

Borderless Access values data security, privacy, and confidentiality and is an ISO 27001:2013 certified and
GDPR & CCPA compliant company.

**If you are passionate about serving customers, results driven and interested in working for a world
- class global brand, then Global Helpdesk at Borderless Access Pvt Ltd will be an ideal fit for you.**

**Key Responsibilities**
- Deliver extraordinary customer care by responding to questions concerning customer from a different brand in a fast paced, structured customer care environment.
- Provide timely and effective support to customers/clients by resolving their queries, troubleshooting issues, and offering solutions to problems. Collaborate with internal teams, such as technical support or product development, to ensure prompt issue resolution.
- Take responsibility for the maintenance of 'The Panel Station' website and contribute innovative ideas for its enhancement.
- Possessing excellent product knowledge to enhance customer support.
- Strong analytical and problem-solving skills. Proactive approach to identify issues and find effective solutions
- Strong organizational and time management skills. Ability to prioritize tasks and manage multiple client relationships simultaneously.

**Min Qualifications**
- A minimum of 2 - 3 years of experience in the relevant field.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Salary**: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current/last drawn CTC?
- What is your expected CTC with us?
- What is your notice period?

**Experience**:

- total work: 2 years (required)

**Speak with the employer**
+91 9000090000

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