IT Helpdesk Executive

5 months ago


Bengaluru Karnataka, India Sureworks Infotech Pvt Ltd Full time

**Role: IT Helpdesk Coordinator**

**Experience: 1 to 3 years**

**Shift: Day Shift**

**Location: Ahmedabad**

**Qualification: Any Degree/ Diploma**

**Roles and Responsibilities**

Job Responsibilities:

- Managing Central Helpdesks.
- Coordinating with Helpdesk for resolving and avoiding customer escalations.
- Handling customer escalations.
- Maintaining escalation free AMC calls and maintaining defined SLA.
- Vendor management and coordination.
- Asset Management for AMC clients and In house assets.
- Inventory Management for customers.
- Taking customer review meetings on a monthly basis.
- Attending summits, seminars.
- Enhanced recruitment process of the company.

**Job Types**: Full-time, Fresher, Walk-In

Pay: ₹12,000.00 - ₹20,000.00 per month

Shift:

- Day shift


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