Helpdesk Support Specialist

4 weeks ago


Bengaluru, Karnataka, India Technique Control Facility Management Pvt Ltd Full time

Job Summary

The Helpdesk Executive plays a vital role in providing administrative support and ensuring smooth operations within the facility. This position is responsible for addressing all property-related issues, responding to user inquiries, and maintaining a high level of customer satisfaction.

Key Responsibilities

  • Responding to and resolving user issues and service requests via phone, email, or in person
  • Logging all helpdesk interactions and documenting solutions in a ticketing system
  • Performing technical troubleshooting to resolve hardware and software issues
  • Coordinating with the housekeeping and Technical team to escalate unresolved issues and ensure timely resolutions
  • Maintaining regular updates on related queries
  • Participating in the development and improvement of helpdesk procedures and documentation
  • Collaborating with vendors to facilitate repairs and replacements

Required Qualifications

  • Bachelor's degree in any field
  • Proven experience in a helpdesk role
  • Demonstrated proficiency in using helpdesk software and ticketing systems
  • Excellent communication and interpersonal skills
  • Ability to prioritize and manage multiple open cases at one time
  • Problem-solving skills with a focus on delivering exceptional customer service
  • Experience in providing support within a property is preferred
  • Availability to work flexible hours and participate in an on-call rotation if necessary


  • Bengaluru, Karnataka, India Bloomreach Full time

    Job Title: IT Helpdesk Support SpecialistAt Bloomreach, we're seeking an experienced IT Helpdesk Support Specialist to join our team. As a key member of our technical support team, you'll provide exceptional service and resolve technical issues for our employees.Our company provides the best digital experience for top international e-commerce companies,...


  • Bengaluru, Karnataka, India Bloomreach Full time

    Job Title: IT Helpdesk Support SpecialistBloomreach is seeking a highly skilled IT Helpdesk Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our employees, resolving technical issues, and ensuring seamless IT operations.Key Responsibilities:Provide timely and...


  • Bengaluru, Karnataka, India Technique Control Facility Management Pvt Ltd Full time

    Job SummaryWe are seeking a highly skilled Helpdesk Executive to join our team at Technique Control Facility Management Pvt Ltd. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Service: Respond to and resolve user issues and service requests via phone,...


  • Bengaluru, Karnataka, India Nexthire Full time

    Job Summary:We are seeking an experienced IT Support and Helpdesk Specialist to join our team at SA Tech. The ideal candidate will have a strong background in IT systems, hardware, and software, along with excellent problem-solving and troubleshooting skills.Key Responsibilities:Technical Support:Provide Level 2 support for hardware, software, and network...


  • Bengaluru, Karnataka, India 5100 Kyndryl Solutions Private Limited Full time

    About UsAt 5100 Kyndryl Solutions Private Limited, we specialize in designing, building, and modernizing mission-critical technology systems. Our team is dedicated to delivering exceptional services to our clients.About the RoleThis is an exciting opportunity for a Technical Support Specialist - IT Helpdesk to join our team. As a Customer Service...


  • Bengaluru, Karnataka, India Stratacent Full time

    Job Summary: We are seeking an experienced Enterprise Helpdesk Technician to join our IT team at Stratacent. This role will involve providing top-notch technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Offer first-level technical support via phone, email, and...


  • Bengaluru, Karnataka, India Technique Control Facility Management Pvt Ltd Full time

    Job OverviewThe Helpdesk Executive plays a crucial role in providing administrative support and ensuring smooth operations within the facility. They are responsible for addressing all property-related issues, responding to user inquiries, and maintaining a high level of customer satisfaction.Key ResponsibilitiesIssue Resolution: Responding to and resolving...


  • Bengaluru, Karnataka, India NTT DATA Full time

    Job SummaryWe are seeking a skilled Helpdesk Associate - Technical Troubleshooting to join our team in India.Key Responsibilities:Provide technical guidance and assistance to customers via phone, email, and chat.Identify, prioritize, and resolve reported problems related to MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications.Act as a...


  • Bengaluru, Karnataka, India Technique Control Facility Management Pvt Ltd Full time

    Job SummaryThe Helpdesk Executive plays a pivotal role in ensuring seamless operations within the facility. They are responsible for addressing all property-related issues, responding to user inquiries, and maintaining a high level of customer satisfaction.Key ResponsibilitiesRespond to and resolve user issues and service requests via phone, email, or...


  • Bengaluru, Karnataka, India Technique Control Facility Management Pvt Ltd Full time

    Job SummaryWe are seeking a skilled and dedicated Helpdesk Executive to join our team at Technique Control Facility Management Pvt Ltd. The successful candidate will play a critical role in providing exceptional customer service and ensuring smooth operations within the facility.Key ResponsibilitiesRespond to and resolve user issues and service requests in a...

  • Helpdesk Associate

    4 weeks ago


    Bengaluru, Karnataka, India NTT DATA Services Full time

    About the RoleWe are seeking a skilled Helpdesk Associate to join our team in Bangalore Urban, Karnátaka, India. As a Helpdesk Associate, you will be responsible for providing technical guidance and support to our clients.Key ResponsibilitiesProvide L1 technical guidance in activities associated with identification, prioritization, and resolution of...

  • IT Support Specialist

    4 weeks ago


    Bengaluru, Karnataka, India Redesign Health Full time

    Job Summary:We are seeking a highly skilled IT Support Specialist to join our team at Redesign Health. As an IT Support Specialist, you will be responsible for managing our IT Helpdesk and providing exceptional employee experience.Key Responsibilities:Work closely with our Technology Operations lead to resolve IT Helpdesk tickets and escalate as...


  • Bengaluru, Karnataka, India NTT DATA Services Full time

    Job Title: Helpdesk Senior RepresentativeJob Summary: We are seeking a skilled Customer Support Specialist to provide technical guidance and support to our clients.About the Role: As a Helpdesk Senior Representative, you will be responsible for providing L1 technical support through various channels, including phone, email, and chat.Key...


  • Bengaluru, Karnataka, India NTT DATA Services Full time

    Job SummaryWe are seeking a highly skilled Helpdesk Senior Representative to provide technical guidance and support to our clients. As a member of our team, you will be responsible for identifying, prioritizing, and resolving reported problems through various communication channels.Key ResponsibilitiesProvide L1 technical support in activities associated...


  • Bengaluru, Karnataka, India NTT DATA Services Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team in Bengaluru, India. As a Helpdesk Senior Representative, you will provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through various channels.Key Responsibilities:Provide technical support to customers...


  • Bengaluru, Karnataka, India Arrow Electronics India Private Limited Full time

    About the Role:Arrow Electronics India Private Limited is seeking a skilled Cloud Support Specialist to join our 24x7 Channel Support team. As a Helpdesk Engineer for Cloud and Microsoft products, you will provide best-in-class level 1 and 2 technical support to our partners.Key Responsibilities:Experience with Cloud and Microsoft products and technology,...

  • IT Support Specialist

    2 weeks ago


    Bengaluru, Karnataka, India Q2 Full time

    Job SummaryQ2 is seeking a highly skilled IT Helpdesk Technician to join our team. As a Helpdesk Technician, you will be responsible for providing exceptional customer service and technical support to our internal customers, ensuring that their IT needs are met in a timely and efficient manner.ResponsibilitiesProvide technical support to internal customers...


  • Bengaluru, Karnataka, India JLL Full time

    About the RoleJLL is seeking a highly skilled and experienced Helpdesk Lead to join our team. As a key member of our support operations, you will be responsible for managing the day-to-day activities of our helpdesk, ensuring seamless support to our clients' Real Estate infrastructure across multiple locations.Key ResponsibilitiesLead and manage a team of...

  • IT Support Specialist

    2 weeks ago


    Bengaluru, Karnataka, India Unity Full time

    Role OverviewWe are seeking a highly skilled IT Support Specialist to join our helpdesk team at Unity. This role is responsible for providing technical assistance to all Unity employees, ensuring the effective functioning of our technology systems.As the initial point of contact, you will be crucial in maintaining the smooth operation of our IT systems. Your...


  • Bengaluru, Karnataka, India JLL Full time

    Transforming the Future of Real EstateJLL empowers you to shape a brighter way forward. Our team is dedicated to combining world-class services, advisory, and technology for our clients. We're committed to hiring the best talent and empowering them to thrive and grow meaningful careers.As a Helpdesk Lead, you'll be responsible for managing the day-to-day...