IT Helpdesk Support Specialist
1 month ago
Bloomreach is seeking a highly skilled IT Helpdesk Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our employees, resolving technical issues, and ensuring seamless IT operations.
Key Responsibilities:- Provide timely and effective support to employees via email, chat, and phone
- Resolve technical issues related to online SaaS platforms, Windows, macOS, and hardware
- Administer cloud services, including Google Workspace, Slack, JumpCloud, Jira, and Office365
- Direct unresolved issues to the next level of IT support
- Collaborate with the IT team to identify and address technical issues
- 2+ years of customer service experience in an enterprise corporate setting
- Ability to diagnose, troubleshoot, and resolve basic to intermediate technical issues
- Strong communication and documentation skills
- Flexibility and adaptability in a fast-paced environment
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Flexible working hours and remote work options
Bloomreach is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
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