IT Helpdesk Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Bloomreach Full time
Job Title: IT Helpdesk Support Specialist

At Bloomreach, we're seeking an experienced IT Helpdesk Support Specialist to join our team. As a key member of our technical support team, you'll provide exceptional service and resolve technical issues for our employees.

Our company provides the best digital experience for top international e-commerce companies, impacting hundreds of millions of customers worldwide.

Responsibilities include:

  • Serving as the first point of contact for users seeking IT support over email, chat, and phone.
  • Completing ticketed support items in a timely fashion with detailed notes and events.
  • Assisting with onboarding and offboarding of users.
  • Aiding users through IT troubleshooting and problem-solving processes.
  • Administering cloud services, such as Google Workspace and Slack.

Requirements:

  • 2+ years of customer service experience in an enterprise corporate setting.
  • Ability to diagnose, troubleshoot, and resolve basic to intermediate technical issues.
  • Strong proficiency in English.

We offer a flexible work environment, competitive compensation, and a comprehensive benefits package.



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