Technical Support Specialist
18 hours ago
At 5100 Kyndryl Solutions Private Limited, we specialize in designing, building, and modernizing mission-critical technology systems. Our team is dedicated to delivering exceptional services to our clients.
About the RoleThis is an exciting opportunity for a Technical Support Specialist - IT Helpdesk to join our team. As a Customer Service Representative, you will be the face and voice of our company, providing top-notch support to our clients.
About You- You are a graduate in any discipline, including engineering.
- You have at least one year of experience in IT service desk.
- You possess excellent English communication skills.
- You have basic IT skills and trouble-shooting abilities.
In this role, you will provide technical advice and guidance to B2B end-users within specified SLAs. You will use technical resources and tools to support clients, answer questions, and respond to client requirements. You will also identify issues related to product installation, update, configuration, operations, or performance.
Your responsibilities will include guiding clients on potential resolutions, implementation, and overall client satisfaction. You will work with back-office teams to handle escalations and adapt to various SLA's, SLO's, and KPI's in line with customer expectations.
About the BenefitsWe offer a competitive salary of $40,000 per annum. In addition to a salary, you will receive benefits that give you choice, reflect the diversity of our employees, and support you and your family through the moments that matter.
We invest heavily in employee learning programs, providing access to the best learning in the industry. Our company-wide volunteering and giving platform allows you to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
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