Helpdesk Executive

2 days ago


Bengaluru, India Technique Control Facility Management Pvt Ltd Full time
OverviewThe Helpdesk Executive plays a crucial role in providing Admin support and ensuring smooth operations within the facility. They are responsible for addressing all property related issues responding to user inquiries and maintaining a high level of customer satisfaction.Key responsibilities
  • Responding to and resolving user issues and service requests via phone email or in person
  • Logging all helpdesk interactions and documenting solutions in a ticketing system
  • Performing technical troubleshooting to resolve hardware and software issues
  • Coordinating with the housekeeping & Technical team to escalate unresolved issues and ensure timely resolutions
  • Maintaining regular updates on related queries
  • Participating in the development and improvement of helpdesk procedures and documentation
  • Collaborating with vendors to facilitate repairs and replacements

Required qualifications
  • Bachelors degree in any field
  • Proven experience in a helpdesk role
  • Demonstrated proficiency in using helpdesk software and ticketing systems
  • Excellent communication and interpersonal skills
  • Ability to prioritize and manage multiple open cases at one time
  • Problemsolving skills with a focus on delivering exceptional customer service
  • Experience in providing support within a property is preferred
  • Availability to work flexible hours and participate in an oncall rotation if necessary

customer service,communication skills,documentation,ticketing


  • Helpdesk Executive

    3 months ago


    Bengaluru, India PRC INDIA Full time

    Designation: Helpdesk Executive - Yrs of Exp: 0- 6 months - Client: Aerospace Industry - Location: Mahadevpura, Bangalore ( work from office only) - Hire : Contract for 1 year - Salary : 12k -15K - **ONLY BANGALORE BASED CANDIDATES PREFERRED**_ **Responsibilities for HelpDesk Executive** - Manage Help Desk tickets in a timely manner - Provide customer...

  • IT Helpdesk Executive

    3 months ago


    Bengaluru, Karnataka, India Sureworks Infotech Pvt Ltd Full time

    **Role: IT Helpdesk Coordinator** **Experience: 1 to 3 years** **Shift: Day Shift** **Location: Ahmedabad** **Qualification: Any Degree/ Diploma** **Roles and Responsibilities** Job Responsibilities: - Managing Central Helpdesks. - Coordinating with Helpdesk for resolving and avoiding customer escalations. - Handling customer escalations. -...

  • Helpdesk Executive

    3 months ago


    Bengaluru, Karnataka, India Vitage Systems Pvt Ltd Full time

    Job Title: Associate Helpdesk Executive Location: Bangalore Position Type: Full-Time Pay Range: 3 LPA Role Overview: As a Associate Helpdesk Executive, you will be the primary point of contact for our European customers, ensuring exceptional support and service delivery around the clock. **Responsibilities**: Resolve customer queries and issues related...

  • Helpdesk Executive

    4 months ago


    Bengaluru, Karnataka, India JLL Full time

    JLL supports the Whole You, personally and professionally. “Executive Helpdesk Services ” **What this job involves**: POSITION GOALS To Assist & Soft Services in accordance with comprehensive IFM contract between JLL & Shell KEY RESPONSIBILITIES The Executive must be a team player and work with other members of the team to meet other members of the...

  • Helpdesk Executive

    4 months ago


    Bengaluru, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Property and Asset Management What this job involves You will be responsible for MIS Cum Helpdesk responsibilities. You would be managing the following: Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. Site...

  • Helpdesk Executive

    4 months ago


    Bengaluru, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Work Dynamics **What this job involves**: POSITION GOALS To Assist & Soft Services in accordance with comprehensive IFM contract between JLL & Shell KEY RESPONSIBILITIES The Executive must be a team player and work with other members of the team to meet other members of the...

  • Helpdesk Executive

    4 months ago


    Domlur, Bengaluru, Karnataka, India Paradigm Integrated Facility Services Pvt Ltd Full time

    Job Description **Job Summary** Job Title : Helpdesk Executive / Front Office Executive / Receptionist - You will work as a Helpdesk Executive and report on daily basis to the Facility Manager. - You will have to Provide Call logging services - You will Liaise with the Residents and the Clients - Provide assistance in general administrative activities as...

  • Helpdesk Executive

    3 months ago


    Bengaluru, Karnataka, India RKGA STARZ PRIVATE LIMITED Full time

    **Job Title: Helpdesk Esxicutive** **Location: Bangalore and Major Cities of Karnataka** **Salary: ₹18,000 to ₹24,000 per month** **Education: 12th or any degree** **Experience: Minimum 1 year to 3 years** Type of Properties: Apartments, Malls, Commercial Office Spaces, Hospitals, Educational Institutions **Responsibilities**: 1. Complaint...

  • Helpdesk Executive

    23 hours ago


    Bengaluru, India Technique Control Facility Management Pvt Ltd Full time

    OverviewThe HelpdeskExecutive plays a crucial role in providing Admin support andensuring smooth operations within the facility. They areresponsible for addressing all property related issues respondingto user inquiries and maintaining a high level of customersatisfaction.KeyresponsibilitiesResponding to andresolving user issues and service requests via...

  • Helpdesk Executive

    3 months ago


    Bengaluru, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Work Dynamics **What this job involves**: Centralising all logs and requests What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide superior call logging services—receiving and logging...

  • Helpdesk Executive

    4 months ago


    Marathahalli, Bengaluru, Karnataka, India Borderless Access Full time

    **Designation**: Helpdesk Support - Customer Success **Location**: Bangalore **Company Brief: Borderless Access Limited** Borderless Access is an award-winning digital market research product and solutions company. Driven by technology and consumer analytics, we provide access to experiences and life moments of engaged consumers and niche audiences, to...


  • Bengaluru, Karnataka, India JLL Full time

    JLL supports the Whole You, personally and professionally. Ensuring end-to-end transport coverage Reporting to the Transport manager, you’ll provide efficient and cost effective transport service to the client. You’ll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly...


  • Bengaluru, India Bruker Full time

    Overview About Bruker: At Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic...


  • Bengaluru, India NTT DATA Full time

    Job Description Req ID: 285367 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Associate to join our team in Bangalore, Karnātaka (IN-KA), India...

  • Facility Executive

    4 months ago


    Bengaluru, India JLL Full time

    JLL supports the Whole You, personally and professionally. Facility Executive Work Dynamics **What this job involves**: Duties & Responsibilities To provide administrative support to the Facilities Management team at assigned Facilities. To ensure timely and accurate completion FM reports pertaining to assigned Facilities Be accessible for escalation of...


  • Bengaluru, Karnataka, India Windmills Craftworks Full time

    **GUEST RELATIONS EXECUTIVE (Only Female)** **1) Job Purpose** The job purpose of this role is to be responsible for guest relations management and ensure customer delight **Accountability** **Supporting Actions** Helpdesk Management - Adhere to the helpdesk management SOPs; - Responsible to manage the helpdesk; - Greet the guest with a friendly...

  • CRM Executive

    3 months ago


    JP Nagar, Bengaluru, Karnataka, India Vrriksha Healthcare Pvt. Ltd Full time

    Job Title: CRM & Helpdesk Executive Company: Vrriksha Healthcare Location: Bengaluru, Karnataka **Job Type**: Full-Time (8 hours daily) Engagement period: 8-10 weeks About Us: Vrriksha Healthcare is expanding, and we're looking for a motivated CRM & Helpdesk Executive to join our team. As a key player, you'll be responsible for managing our CRM tool,...

  • Helpdesk Executive

    3 months ago


    Bengaluru, India Navigator Systems Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Bengaluru, Karnataka, India Guidewire Software Full time

    **Skills and Experience**: - 4+ years in Desktop Support with solid hands on experience with a variety of operating systems, primarily Microsoft Windows 10 & 11 and Apple OS X - Ability to work in rotational shifts ( India, Australia, Europe or USA) - Hands-On experience on Active Directory, Active Sync, Exchange, Apple support. - Understanding of network...

  • Helpdesk Executive

    4 months ago


    Bengaluru, Karnataka, India KINGDOM INDIA Full time

    **Multinational Facility & Security Management company requires Help Desk executive for a Villa Project in Whitefield - Bangalore.** **Mygate app exposure is compulsory.** **Salary**: ₹25,000.00 - ₹28,000.00 per month **Benefits**: - Health insurance Schedule: - Morning shift **Experience**: - total work: 1 year (preferred) **Speak with the...