Cec Team Coach

**JD - CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...

nter Custom Internal Posting Description- **Job Role**: - Complete knowledge of RL process and at least basic knowledge of CC and RA Skill - Should have an eye for detail, Ensuring procedural compliance. - Timely Authorization of all request taken by CEC. - Error free financial and non-financial request processing - Call Audits and provide feedback to the...

**CEC - Service Assurance Officer - Department- Customer Experience Center- Location- Thane- Reporting Relationship- CEC - Team Leader - Service Assurance- Position Grade- Assistant Manager/Deputy Manager **Job Role - To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated - Seek advice and escalate...

**Job Role** - Mentor New joinees during OJT - Responsible for new joinees quality control and customer servicing within laid down productivity and service benchmarks - To Assist new people understand the working of the contact center and provide them comfort to approach for any clarification/issue w.r.t knowing people, knowing manager and make them aware...

Job Role: - Adhere to agent-level Service Level Agreement (SLAs) specific by the process. - Ensure adherence to time schedules (Turn Around Time). - Complete the logs specified by the process (End-of-day target). - Adherence to Information Security norms & quality process norms. - To be aware of and comply with any updates about the process. - Act on the...

**Key Responsibilities**: - To coach cricket across a range of groups, from beginners to senior, and scholars - To develop individuals by catering to their needs. - To feed back to pupils and support their progress and development - To act as a coach and offer general support prior, during and after events. - To check the safety of all equipment and...

**Football Coach Responsibilities**: - Conducting research and analyzing previous games to develop game plans, tactics, techniques, formations, and strategies. - Organizing and scheduling tryouts and shortlisting potential players. - Determining individual player abilities, strengths, and weaknesses, and factoring these into the gameplay and strategy...

**Key Responsibilities**: - **Coaching and Development**: - Plan and conduct effective practice sessions. - Develop game strategies and player skills. - Provide individual and team instruction, feedback, and encouragement. - **Team Management**: - Organize and supervise all aspects of the football program, including practices and games. - Manage team...

CEC Officer - Inbound - Retail Liabilities- Department Customer Experience CenterLocation Thane/Noida/BangaloreReporting Relationship CEC Team Leader - InboundPosition Grade Assistant Manager- Graduates only can apply (Any except BSC IT, MBA/CA/Dr.)- 1-2 years with 6 months which should to be in customer service role - Understanding ofcall center industry...

Job Role - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and service...

**Job Role: Subject Matter Expert-VRM** - Subject Matter Expert-VRM (SME) responsible to close Life Insurance and General Insurance from the leads Transferred from Relation Manager. - Collaborating with fulfilment to ensure best in class conversion ratios. - Adherence to Standards of Performance. - Measure of outcomes - NPS and Sales Quality - Adherence to...

_**We are Hiring**:_ **Course Administrators/ Co-ordinators to handle individual coaching centre OR execute courses across multiple centres** - **Location**:_**Multiple branches in Thane West** - **Qualification criteria**:_ - Minimum graduation. - Knowledge of education sector - Relevant experience in academic field. - **Skills Required**:_ - Deep desire...

**About HEAPS**: HEAPS is a health tech platform and Software as a Service (SAAS) provider which leverages advanced data analytics, artificial intelligence and machine learning to revolutionize healthcare delivery and payments model by building a “Healthcare Network” and a “Value Based Care” model. HEAPS is headquartered in Singapore with...

Fresher Graduate - Preferably 0-4 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage - Excellent communication skills - Verbal & Written - Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays - Flexible to get scattered 8 Week Offs in a month with 9 hours shift - Good...

Job Role: Manage the K-VRM desk. Ensure all request received are actioned within TAT. Maintain & release K-VRM dashboard. Manage the VRM inbound helpline, both mapped & unmapped customers. Assist the team coach with OJT incase batch > 12 officers. To take customer escalations on calls taken by new officers. Ensure workstation and system IDs...

Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues or conflictsRecognize high performance...

Company - I Fly Now Location - Wagle Industrial Estate, Thane, India Type - On Site Category - Full time, Permanent Joining Date - Immediate We’re looking for a Sales Coach to join our established team of travel advisors who are tele sales executives. As part of a local and global team, you feel fully supported and engaged with a talented and diverse...

Job DescriptionJob Context:We are looking for an experienced Team Leader who has prior experience managing teams in Back-Office BPO Operations (non-voice). The ideal candidate will have strong leadership capabilities and would have a good understanding of back-office BPO operations. Initially, the working hours will be during the night shift. However, the...

**Job Role Ø To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Ø Seek advice and escalate the issue to relevant teams Ø Co-ordinate and follow up with support teams for resolution of customer complaints Ø To ensure that customers do not have to approach senior management for resolution...

Key Responsibilities: Leadership & Management: Guide and mentor the offshore recruitment team. The offshore recruitment team (11 colleagues) will report into this role but will have a matrix reporting line into a UK based people manager for day to day recruitment activities Provide support and professional development opportunities for team members....