Health Care Coach

6 months ago

Thane, India Heaps Health Solutions India Full time

**About HEAPS**:
HEAPS is a health tech platform and Software as a Service (SAAS) provider which leverages advanced data analytics, artificial intelligence and machine learning to revolutionize healthcare delivery and payments model by building a “Healthcare Network” and a “Value Based Care” model. HEAPS is headquartered in Singapore with subsidiaries in India and the US

**Responsibilities**:

- Engage with the patients over various touchpoint calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc.
- Understand if the patient has any additional requirements - medications, labs, dietitian, physiotherapists etc.
- Understand patients current social determinants and lifestyle status
- To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan
- Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses
- Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported
- To smartly handle patient queries and provide response from pre-defined FAQs.
- Understand if the patient is compliant to Labs, Medications, Diet & coach them effectively in order to be complaint with the prescribed treatment plan as provided by their treating physician
- To ensure effective patient data management
- Conduct thorough health assessments to identify patients' health risks, needs, and goals.
- Develop and implement individualized care plans that address the unique needs of high-risk patients.
- Provide continuous support, motivation, and education to patients through regular check-ins via phone, video calls, and messaging.
- Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques
- Provide wellness, lifestyle and diet tips wherever deemed necessary
- Proactively identify if the patient is showing any symptoms or deviation from his care path
- To collaboratively work with the Program Manager in identifying new trends, new insights and effectively managing the patient compliance

**Skills**:

- Excellent knowledge and interpretation of medical conditions and medical terminologies
- Effective Patient medical history taking skill
- Coaching the patient to be compliant on different medical parameters
- Excellent communication with clarity in speech; Ability to articulate and talk to the patient in a clear manner without ambiguity
- Active Listening skills, being compassionate with the patients
- Passionate about the role and have patient care as priority
- A natural conversationalist: Should be well read and have the ability to engage patients on variety of topics
- Handling complaints and resolving grievances and conflicts which the patients might have
- Entering, transcribing, recording, storing, or maintaining information in written or electronic form
- Pleasant disposition, naturally pleasing to talk and have positive attitude
- Collaboration is key; should be a team player and can bridge the gap across all departments.

**What excites us**:

- An investment in you as an individual - we value traits like proactiveness, curiosity, empathy and the zeal to acquire new learnings and knowledge. We live these values by focusing on the well-being, progress, and success o fevery individual in our growing company
- A good level of self awareness and humble confidence : You know your craft well enough to know your short comings and are open to making mistakes and learn together
- The ability to think and understand quickly
- A professional who has a proven track record of success in a client facing role along with managing high performing team members
- Individual who is keen to explore & demonstrates qualities of innovation & strategic thinking

**What excites you**:

- Own the process outcomes and the entire coaching delivery
- An ability to bring clarity and simplicity to an ambiguous problem space
- The platform to explore new opportunities & contribute to various health coordination services
- Collaboration with cross functional partners - for example Quality, Tech, Product, legal and Compliance teams
- Ability to develop insights into patient behaviour, data change patterns & other valuable clinical insights
- Direct patient interaction and opportunity to engage, change patient behaviours and contribute towards a healthy living

**Product understanding -**
- Thorough understanding of all HEAPS products and understanding the implementation of it
- Understanding the product nuances & constantly providing suggestions to firm up the process

**Qualification**:
Minimum Bachelor’s Degree in Clinical/Medico/Biology background. (Preferred Pharmacists, Registered Nurses, Clinical Psychologists, Dietitian, Nutritionist, or such related fields.)

**Mandatory Language**:
English, Marathi, Hin

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