Cec - Service Assurance Officer-customer Experience

nter Custom Internal Posting Description- **Job Role**: - Complete knowledge of RL process and at least basic knowledge of CC and RA Skill - Should have an eye for detail, Ensuring procedural compliance. - Timely Authorization of all request taken by CEC. - Error free financial and non-financial request processing - Call Audits and provide feedback to the...

**Job Role Ø To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Ø Seek advice and escalate the issue to relevant teams Ø Co-ordinate and follow up with support teams for resolution of customer complaints Ø To ensure that customers do not have to approach senior management for resolution...

**JD - CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...

Job Role - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and service...

**Job Role** - Mentor New joinees during OJT - Responsible for new joinees quality control and customer servicing within laid down productivity and service benchmarks - To Assist new people understand the working of the contact center and provide them comfort to approach for any clarification/issue w.r.t knowing people, knowing manager and make them aware...

CEC Officer - Inbound - Retail Liabilities- Department Customer Experience CenterLocation Thane/Noida/BangaloreReporting Relationship CEC Team Leader - InboundPosition Grade Assistant Manager- Graduates only can apply (Any except BSC IT, MBA/CA/Dr.)- 1-2 years with 6 months which should to be in customer service role - Understanding ofcall center industry...

**We are Hiring For Customer service Officer in IIFL Securities** **About Company: - ** IIFL was founded on 18 October 1995, by Nirmal Jain. IIFL is ranked among the top seven financial conglomerates in India and as the top independent financial services firm in India in terms of market capitalization. Today, IIFL Holdings Limited is India's leading...

**Dialer Executive**: Analyze real time contact center statistics in order to facilitate actions to meet outbound service level / sales targets.

**CUSTOMER SERVICE (WORK FROM OFFICE )** **AGE LIMIT: - 19 TO 38** **Cigna Renewal Process** **Location - Thane** **Graduate Fresher's can apply** **Good English is must** **Shift Timing - 10 to 7** **1Rotational week off** **Salary - 19k CTC** **Centralized pick up and drop facility from Thane station** **CUSTOMER SERVICE ( WORK FROM OFFICE...

**We are Hiring For Customer service Officer in IIFL Securities** **About Company: - ** IIFL was founded on 18 October 1995, by Nirmal Jain. IIFL is ranked among the top seven financial conglomerates in India and as the top independent financial services firm in India in terms of market capitalization. Today, IIFL Holdings Limited is India's leading...

**We are Hiring For Customer service Officer in IIFL Securities** **About Company: - ** IIFL was founded on 18 October 1995, by Nirmal Jain. IIFL is ranked among the top seven financial conglomerates in India and as the top independent financial services firm in India in terms of market capitalization. Today, IIFL Holdings Limited is India's leading...

**We are Hiring For Customer service Officer in IIFL Securities** **About Company: - ** IIFL was founded on 18 October 1995, by Nirmal Jain. IIFL is ranked among the top seven financial conglomerates in India and as the top independent financial services firm in India in terms of market capitalization. Today, IIFL Holdings Limited is India's leading...

**Team Coach**: managing the team's performance, handling escalated customer complaints, and implementing strategies to improve customer satisfaction.

Job Role: - Periodic extraction and publishing of MIS/Reports/Dashboard/Info graphs and Dumps - Ensure Data’s are provided to the top management on time and make certain the accuracy of data - Maintain Timely submission and circulation of Data to the stake holders of below mentioned data - Ensure data are provided for compliance and Audits and RCSA and...

We're Hiring **Customer Services -Operation** Executive for a leading artisanal cheesemaking company **Position**: Customer Services -Operation Location: Mulund / Bhandup Gender: Only **Female** **Role**: We are looking for a Customer Services Operation to front our direct-to-consumer business. The role is ideal for someone who thrives in a fast-paced,...

**CUSTOMER CARE SUPPORT (WORK FROM OFFICE)** **AGE LIMIT : 19 TO 32** REQUIRED CANDIDATES FOR REAL ESTATE DOMAIN SHIFT TIMINGS: - DAY ROTATIONAL ELIGIBILITY CRITERIA: REQUIRED CANDIDATE FROM SAME BACKGROUND WITH EXCELLENT COMMUNICATION VERSANT 6 HR ROUND WILL BE CONDUCTED TELEPHONIC FOR FURTHER ROUND CANDIDATE HAS TO BE THERE IN THE OFFICE REQUIRED...

Data Mapping - Talk Time Management - Management of Campaign Conversion

**Position Overview**:We are seeking a dedicated Customer Service Representative with strong communication skills and a customer-first mindset. In this role, you will handle customer inquiries, provide assistance, and ensure a positive customer experience. Proficiency in basic Excel, excellent written and spoken English, and accurate typing skills are...

Data Entry: Accurately inputting and managing data in various systems or databases. Administrative Support: Assisting with paperwork, scheduling, and general office tasks. Record Keeping: Maintaining and organizing company records and documents. Process Management: Ensuring internal processes and workflows run efficiently. Compliance: Adhering to company...

**International customer service Experience Thane Excellent communication** They will be speaking with the doctors to solve queries and complaints related to orthopaedic shoes which are used by patients diagnosed from diabetes. **Hsc/ Grad - Minimum 6 months - 1 year international bpo experience is mandate.** Rounds of Interview: HR - Amcat - VNA -...