Cec - Service Assurance Officer-customer Experience

nter Custom Internal Posting Description- **Job Role**: - Complete knowledge of RL process and at least basic knowledge of CC and RA Skill - Should have an eye for detail, Ensuring procedural compliance. - Timely Authorization of all request taken by CEC. - Error free financial and non-financial request processing - Call Audits and provide feedback to the...

**Job Role**: - Complete knowledge of RL process and at least basic knowledge of CC and RA Skill - Should have an eye for detail, Ensuring procedural compliance. - Timely Authorization of all request taken by CEC. - Error free financial and non-financial request processing - Call Audits and provide feedback to the CEC officers. - Suggest process...

**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...

**Job Role Ø To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Ø Seek advice and escalate the issue to relevant teams Ø Co-ordinate and follow up with support teams for resolution of customer complaints Ø To ensure that customers do not have to approach senior management for resolution...

**JD - CEC Trainer for Inbound Processes (Retail Liabilities / Credit Card) - Plans and facilitates new hire, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and implementation...

Job Description CEC Leader & Development Department Customer Experience Center Location Thane Reporting Relationship CEC Team Manager- Inbound Position Grade Deputy Manager/Manager Job Role - Mentor New joinees during OJT - Responsible for new joinees quality control and customer servicing within laid down productivity and service benchmarks - To Assist...

**Job Role** Ø The role is to call customers who have provided negative feedback in the Net Promoter Score survey. Probe the customer to clarify the issues mentioned by them and record any new/other issues that the customer has.. Should be able to classify the issues raised by customers into relevant themes (Request/ Query/ Complaint) and direct the issue...

**Job Role** - Mentor New joinees during OJT - Responsible for new joinees quality control and customer servicing within laid down productivity and service benchmarks - To Assist new people understand the working of the contact center and provide them comfort to approach for any clarification/issue w.r.t knowing people, knowing manager and make them aware...

Job Description Skills: Education, Communication, CEC Officer, Retail Liabilitie, Customer Experience Center, Assistant Manager, CEC Officer - Inbound - Retail Liabilities - Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager - Graduates only can apply...

**Profile - Service Assurance Officer** Salary - ₹4L - ₹4.5Lpa Location - Thane Max Age - 26years Experience - 1 - 2 year Qualification - Graduation Job Role 1) To Attend the inbound calls of customers in Credit Cards and process the queries, requests to customers satisfaction 2) To identify and convert the opportunities for cross selling...

Role : Customer Experience Officer - Function : Customer Service - Work Location - Thane-Mumbai - **Primary Responsibilities** Eligibility/Job requirements: **Responsibilities**: - Responsible for interacting with PAN India customers/prospects of Liberty General Insurance. - Responsible for out calling PAN India customers/prospects of Liberty General...

From 1 to 3 year(s) of experience - ₹ Not Disclosed by Recruiter - Thane**Roles and Responsibilities** Role : Customer Experience Officer - Function : Customer Service Work Location - Thane-Mumbai **Primary Responsibilities** Eligibility/Job requirements: **Responsibilities**: - Responsible for interacting with PAN India customers/prospects of Liberty...

Job Role: Ø Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ø Ensure adherence to time schedules (Turn Around Time) Ø Complete the logs specified by the process (End-of-day target) Ø Adherence to Information Security norms & quality process norms. Ø To be aware of and comply with any updates about the process Ø Act on the...

**CEC Officer - Inbound - Retail Liabilities** - Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager - 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage - Shift Timings : *Rotational*...

**We are Hiring For Customer service Officer in IIFL Securities** **About Company: - ** IIFL was founded on 18 October 1995, by Nirmal Jain. IIFL is ranked among the top seven financial conglomerates in India and as the top independent financial services firm in India in terms of market capitalization. Today, IIFL Holdings Limited is India's leading...

**Dialer Executive**: Analyze real time contact center statistics in order to facilitate actions to meet outbound service level / sales targets.

**Customer service officer** **Role and Responsibility**: **Inbound Sales Representative duties includes taking phone calls, assisting customers, solving customer complaints, placing orders, scheduling appointments, and following up on outbound calls.** **Prior experience :Graduate / HSC With 6 months experience calling process** **5 days working 2...

**CUSTOMER SERVICE (WORK FROM OFFICE )** **AGE LIMIT: - 19 TO 38** **Cigna Renewal Process** **Location - Thane** **Graduate Fresher's can apply** **Good English is must** **Shift Timing - 10 to 7** **1Rotational week off** **Salary - 19k CTC** **Centralized pick up and drop facility from Thane station** **CUSTOMER SERVICE ( WORK FROM OFFICE...

**We are Hiring For Customer service Officer in IIFL Securities** **About Company: - ** IIFL was founded on 18 October 1995, by Nirmal Jain. IIFL is ranked among the top seven financial conglomerates in India and as the top independent financial services firm in India in terms of market capitalization. Today, IIFL Holdings Limited is India's leading...

**We are Hiring For Customer service Officer in IIFL Securities** **About Company: - ** IIFL was founded on 18 October 1995, by Nirmal Jain. IIFL is ranked among the top seven financial conglomerates in India and as the top independent financial services firm in India in terms of market capitalization. Today, IIFL Holdings Limited is India's leading...