Cec-subject Matter Expert-vrm-branch Banking-vrm

5 months ago


Thane, India Kotak Mahindra Full time

Job Role:
Manage the K-VRM desk. Ensure all request received are actioned within TAT.

Maintain & release K-VRM dashboard.

Manage the VRM inbound helpline, both mapped & unmapped customers.

Assist the team coach with OJT incase batch > 12 officers.

To take customer escalations on calls taken by new officers.

Ensure workstation and system IDs readiness.

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

**Job Description**:
Graduate

Minimum 1.8 Yrs experience with Kotak’s contact center and excellent on product/process knowledge

Minimum Rating of P3 in the appraisal

Excellent communication skills - Verbal & Written

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers



  • Thane, India Kotak Mahindra Full time

    **Job Role: Subject Matter Expert-VRM** - Subject Matter Expert-VRM (SME) responsible to close Life Insurance and General Insurance from the leads Transferred from Relation Manager. - Collaborating with fulfilment to ensure best in class conversion ratios. - Adherence to Standards of Performance. - Measure of outcomes - NPS and Sales Quality - Adherence to...


  • Thane, India IDFC FIRST Bank Full time

    Role / Job Title:  Quality Analyst – Elite Banker Function/Department:  Branch Banking Job Purpose: The role entails listening to the calls made by the VRM's to their portfolio customers and guiding them towards proper closures / policy adherence of the Bank. Ensure that our product offerings / service details are pitched correctly. Role...

  • Field Sales Officer

    5 months ago


    Thane District, Maharashtra, India Humaniquee Full time

    Profile - VRM AND branch banking location - Mumbai Experience - 1 to 2 years in insureance **Salary**: ₹17,000.00 - ₹26,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1...


  • Thane, India IDFC FIRST Bank Full time

    **Role / Job Title**: Elite Banker-First Wealth **Function/Department**: Retail Liabilities **Job Purpose**: VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and...

  • Elite Banker

    5 months ago


    Thane, India IDFC FIRST Bank Full time

    **Role / Job Title**: Elite Banker-NRI **Function/Department**: Retail Liabilities **Job Purpose**: NR VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and...


  • Thane, India IDFC FIRST Bank Full time

    **Role / Job Title**: Elite Banker - Bharat Banking **Function/Department**: Rural Liabilities **Job Purpose**: Elite Banker - Bharat Banking will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive CASA deepening, mobile banking adoption & usage, increase cross-sell of products...

  • Elite Banker

    6 months ago


    Thane, India IDFC FIRST Bank Full time

    Role / Job Title:  Elite Banker-NRI Function/Department:  Retail Liabilities Job Purpose: NR VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and...


  • Thane, India IDFC FIRST Bank Full time

    Role / Job Title:  Elite Banker-First Wealth Function/Department:  Retail Liabilities Job Purpose: VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and...

  • Subject Matter Expert

    5 months ago


    Thane, India Evertiz Solutions Full time

    Position Content Development Manager (Subject Matter Expert ) Reports to Academic Head **Responsibilities**: not limited to Storyboard, scripting, recording, voice over, create assessment & activities.. & responsible for constant up-gradation as per changes - Help in preparation of instruction plan (time table) to ensure completion of schedule as...

  • Subject Matter Expert

    5 months ago


    Thane, India Evertiz Solutions Full time

    Position Content Development Manager (Subject Matter Expert ) Reports to Academic Head **Responsibilities**: not limited to Storyboard, scripting, recording, voice over, create assessment & activities.. & responsible for constant up-gradation as per changes - Help in preparation of instruction plan (time table) to ensure completion of schedule as...

  • Subject Matter Expert

    6 months ago


    Thane, India Target Publications Full time

    **Profile Title**:Subject Matter Expert (Maths)** **Freshers or Teachers can apply** **Profile Requirement**: Full Time (Work from Office) Contact : 9767197846 **Job Location**: Thane, Mumbai (Work from Office ONLY!!) **Role & Responsibilities**: - Create, Edit and Proofread educational content. - Review existing content for further improvement and...

  • Tele Caller Executive

    5 months ago


    Thane District, Maharashtra, India place8 Full time

    Hiring for Yes bank VRM Need Good English Communication SIFT TIME - 8AM TO 5PM Locations: - Airoli, Ghansoli, Turbhe, Thane **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹21,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Fixed shift Supplemental pay types: - Overtime pay - Performance...


  • Thane, India Kotak Mahindra Full time

    nter Custom Internal Posting Description- **Job Role**: - Complete knowledge of RL process and at least basic knowledge of CC and RA Skill - Should have an eye for detail, Ensuring procedural compliance. - Timely Authorization of all request taken by CEC. - Error free financial and non-financial request processing - Call Audits and provide feedback to the...

  • Customer Service

    5 months ago


    Thane, India Go-Get Data Consultancy Full time

    Minimum Qualification - Only full time, regular college Graduates, no correspondence. Minimum - 1yr of customer service and sales experience on papers, all relieving letters required. Salary upto 10lpa for Vrm customer service and upselling or cross selling process - all on calls, premium, gold, and hni customers, (70% Sales and 30% Rm & Customer relations...


  • Thane, India IDFC FIRST Bank Full time

    Role / Job Title:  Elite Banker- Bharat Banking Function/Department:  Rural Liabilities Job Purpose: Elite Banker- Bharat Banking will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive CASA deepening, mobile banking adoption & usage, increase cross-sell of products...

  • Yes Bank Process- Vrm

    5 months ago


    Thane, India Armsoft-tech Full time

    contact person - HR Neha **Job Types**: Full-time, Fresher **Salary**: From ₹15,000.00 per month Mobile No - 7700055259 Shift Time - 9:30 to 6 :30 Schedule: - Day shift Work Location: Thane **Salary**: Up to ₹15,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Thane, Maharashtra: Reliably commute or planning to relocate...

  • Phone Banking Officer

    2 weeks ago


    Kasarvadavali, Thane, Maharashtra, India Orange Hr Full time

    job location [Thane] Banking ON payroll Only male hiring Job Role: VRM Officer - To exclusively handle Wealth/Privy Outbound calls - schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. - This skill will also do sales with...

  • Elite Banker-nri

    5 months ago


    Thane, India IDFC FIRST Bank Full time

    **Role / Job Title**: Elite Banker-NRI **Function/Department**: Retail Liabilities **Job Purpose**: The Acquisition Manager will be responsible for opening accounts for interested customers and ensuring end to end documentation. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding...


  • Thane, India EducoHire Full time

    Looking for a Content Development Manager (Subject Matter Expert) English for an educational Institute ThaneMumbaiMaharashtraResponsibilitiesThe ideal candidate will be responsible for creating educational content for the subject including but not limited to Storyboard scripting recording voice over creating assessment & activities..Research Source & Develop...


  • thane, India EducoHire Full time

    Looking for a Content Development Manager (Subject Matter Expert) English for an educational Institute ThaneMumbaiMaharashtraResponsibilitiesThe ideal candidate will be responsible for creating educational content for the subject including but not limited to Storyboard scripting recording voice over creating assessment & activities..Research Source & Develop...