Quality Analyst – Elite Banker

4 months ago

Thane, India IDFC FIRST Bank Full time

Role / Job Title:  Quality Analyst – Elite Banker

Function/Department:  Branch Banking

Job Purpose:

The role entails listening to the calls made by the VRM's to their portfolio customers and guiding them towards proper closures / policy adherence of the Bank. Ensure that our product offerings / service details are pitched correctly. Role requires regular engagement with the VRM's & their supervisors. Role will require to closely collaborate with Cross sell and Product teams. This role encapsulates the responsibility of owning the customer experience at the VRM Centre.

Roles & Responsibilities: 

Managing and Building portfolio of Key Clients by engaging and providing them need based solutions leading to increase in their existing share of wallet. Acquiring HNI customers and on-boarding them to Privilege Program Deepening existing banking relationships by Cross selling Products and solutions Ensuring compliance with branch SOP and control in sales and service Acting as an interface between bank and its key customers to provide complete banking solutions, portfolio Management, Wealth Management and customer servicing.

Secondary Responsibilities:

Regularly conducting activities in the catchment to acquire HNI customers and build a strong visibility for IDFC First Bank  Working on Key Central Initiatives (1 Mn Framework) and seeking regular referrals from existing customers Collaborating with other team members and support functions to provide products and service offerings to customers.

Education Qualification:

Graduation: Any Graduate

Post Graduation: Any Post Graduate

Experience:  2-5 years of relevant experience in contact center

  • Cluster lead

    2 weeks ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title: Cluster Lead-First Wealth Function/ Department: Retail Liabilities Job Purpose: The incumbent will lead the Elite Bankers in the region to achieve the defined objectives. The role involves managing the Elite Banker channel and driving the agenda of mobile banking adoption and usage. The incumbent will also engage customers across...

  • Cluster Lead

    2 weeks ago

    thane, India IDFC FIRST Bank Full time

    Role/ Job Title: Cluster Lead-First WealthFunction/ Department: Retail Liabilities Job Purpose:The incumbent will lead the Elite Bankers in the region to achieve the defined objectives. The role involves managing the Elite Banker channel and driving the agenda of mobile banking adoption and usage. The incumbent will also engage customers across various...

  • Cluster Lead

    2 months ago

    thane, India IDFC FIRST Bank Full time

    Role/ Job Title: Cluster Lead-First WealthFunction/ Department: Retail LiabilitiesJob Purpose:The incumbent will lead the Elite Bankers in the region to achieve the defined objectives. The role involves managing the Elite Banker channel and driving the agenda of mobile banking adoption and usage. The incumbent will also engage customers across various...

  • Cluster Lead

    4 weeks ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title: Cluster Lead-First WealthFunction/ Department: Retail Liabilities Job Purpose:The incumbent will lead the Elite Bankers in the region to achieve the defined objectives. The role involves managing the Elite Banker channel and driving the agenda of mobile banking adoption and usage. The incumbent will also engage customers across various...

  • Cluster Lead

    3 months ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title: Cluster Lead-First Wealth Function/ Department: Retail Liabilities Job Purpose: The incumbent will lead the Elite Bankers in the region to achieve the defined objectives. The role involves managing the Elite Banker channel and driving the agenda of mobile banking adoption and usage. The incumbent will also engage customers across various...

  • Cluster Lead

    4 weeks ago

    thane, India IDFC FIRST Bank Full time

    Role/ Job Title: Cluster Lead-First WealthFunction/ Department: Retail Liabilities Job Purpose:The incumbent will lead the Elite Bankers in the region to achieve the defined objectives. The role involves managing the Elite Banker channel and driving the agenda of mobile banking adoption and usage. The incumbent will also engage customers across various...

  • Cluster Lead

    3 months ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title: Cluster Lead-First WealthFunction/ Department: Retail Liabilities Job Purpose:The incumbent will lead the Elite Bankers in the region to achieve the defined objectives. The role involves managing the Elite Banker channel and driving the agenda of mobile banking adoption and usage. The incumbent will also engage customers across various...

  • Cluster Lead

    4 weeks ago

    thane, India IDFC FIRST Bank Full time

    Role/ Job Title: Cluster Lead-First Wealth Function/ Department: Retail Liabilities Job Purpose: The incumbent will lead the Elite Bankers in the region to achieve the defined objectives. The role involves managing the Elite Banker channel and driving the agenda of mobile banking adoption and usage. The incumbent will also engage customers across various...

  • Regional Lead-First Wealth Elite Banker

    3 months ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Regional Lead-First Wealth Elite Banker Function/ Department: Retail Liabilities  Job Purpose: Regional Lead will be driving Elite Bankers in the region to meet their objectives. He/she will be responsible for leading the RM agenda in the region and ensure following Engagement across products - Liabilities, On-boarding...

  • Elite Banker

    4 months ago

    Thane, India IDFC FIRST Bank Full time

    **Function/ Department**: Retail Liabilities. **Job Purpose**: Elite Banker will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking...

  • Elite Banker- Bharat Banking

    4 months ago

    Thane, India IDFC FIRST Bank Full time

    **Role / Job Title**: Elite Banker - Bharat Banking **Function/Department**: Rural Liabilities **Job Purpose**: Elite Banker - Bharat Banking will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive CASA deepening, mobile banking adoption & usage, increase cross-sell of products...

  • Elite Banker

    5 months ago

    Thane, India IDFC FIRST Bank Full time

    Function/ Department: Retail Liabilities. Job Purpose: Elite Banker will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking...

  • Elite Banker-nri

    4 months ago

    Thane, India IDFC FIRST Bank Full time

    **Role / Job Title**: Elite Banker-NRI **Function/Department**: Retail Liabilities **Job Purpose**: The Acquisition Manager will be responsible for opening accounts for interested customers and ensuring end to end documentation. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding...

  • Elite Banker- Bharat Banking

    5 months ago

    Thane, India IDFC FIRST Bank Full time

    Role / Job Title:  Elite Banker- Bharat Banking Function/Department:  Rural Liabilities Job Purpose: Elite Banker- Bharat Banking will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive CASA deepening, mobile banking adoption & usage, increase cross-sell of products...

  • Elite Banker-NRI

    5 months ago

    Thane, India IDFC FIRST Bank Full time

    Role / Job Title:  Elite Banker-NRI Function/Department:  Retail Liabilities Job Purpose: The Acquisition Manager will be responsible for opening accounts for interested customers and ensuring end to end documentation. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding...

  • Elite Banker

    5 months ago

    Thane, India IDFC FIRST Bank Full time

    Job Role:  Elite Banker - First Select Function/ Department: Retail Liabilities. Job Purpose: Elite Banker will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding...

  • Elite Banker-first Wealth

    4 months ago

    Thane, India IDFC FIRST Bank Full time

    **Role / Job Title**: Elite Banker-First Wealth **Function/Department**: Retail Liabilities **Job Purpose**: VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and...

  • Elite Banker

    4 months ago

    Thane, India IDFC FIRST Bank Full time

    **Role / Job Title**: Elite Banker-NRI **Function/Department**: Retail Liabilities **Job Purpose**: NR VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and...

  • Elite Banker

    5 months ago

    Thane, India IDFC FIRST Bank Full time

    Role / Job Title:  Elite Banker-NRI Function/Department:  Retail Liabilities Job Purpose: NR VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and...

  • Elite Banker-First Wealth

    5 months ago

    Thane, India IDFC FIRST Bank Full time

    Role / Job Title:  Elite Banker-First Wealth Function/Department:  Retail Liabilities Job Purpose: VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and...