Quality Analyst – Elite Banker

5 months ago

Thane, India IDFC FIRST Bank Full time

Role / Job Title:  Quality Analyst – Elite Banker

Function/Department:  Branch Banking

Job Purpose:

The role entails listening to the calls made by the VRM's to their portfolio customers and guiding them towards proper closures / policy adherence of the Bank. Ensure that our product offerings / service details are pitched correctly. Role requires regular engagement with the VRM's & their supervisors. Role will require to closely collaborate with Cross sell and Product teams. This role encapsulates the responsibility of owning the customer experience at the VRM Centre.

Roles & Responsibilities: 

Managing and Building portfolio of Key Clients by engaging and providing them need based solutions leading to increase in their existing share of wallet. Acquiring HNI customers and on-boarding them to Privilege Program Deepening existing banking relationships by Cross selling Products and solutions Ensuring compliance with branch SOP and control in sales and service Acting as an interface between bank and its key customers to provide complete banking solutions, portfolio Management, Wealth Management and customer servicing.

Secondary Responsibilities:

Regularly conducting activities in the catchment to acquire HNI customers and build a strong visibility for IDFC First Bank  Working on Key Central Initiatives (1 Mn Framework) and seeking regular referrals from existing customers Collaborating with other team members and support functions to provide products and service offerings to customers.

Education Qualification:

Graduation: Any Graduate

Post Graduation: Any Post Graduate

Experience:  2-5 years of relevant experience in contact center

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