Elite Banker-NRI

4 months ago

Thane, India IDFC FIRST Bank Full time

Role / Job Title:  Elite Banker-NRI

Function/Department:  Retail Liabilities

Job Purpose:

The Acquisition Manager will be responsible for opening accounts for interested customers and ensuring end to end documentation. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. RM to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell.

Roles & Responsibilities: 

Sources new bank customers through digital leads and propensity model and via referencing on the already opened accounts. Ensure smooth onboarding of the accounts opened. Cross sells banks products to the customers CASA value builds up for the initial 2 months of account opening - Initial funding and then subsequent money inflow.  Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Ensure strict adherence to the bank policies and compliance. Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program.

Secondary Responsibilities:

Assist audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker.

Managerial & Leadership Responsibilities:

Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.  Monitor and achieve key parameters in employee productivity, hiring quality and attrition rates and make necessary improvements.  Champion the use of data analytics to power up marketing propositions for liability customers. Hiring VRM zonal heads basis zonal requirements on number of customers to be catered.

Education Qualification:

Graduation: Any Graduate

Experience:  2-5 years of relevant experience in Banking or allied Business.

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