Phone Banking Officer
1 week ago
job location [Thane]
Banking ON payroll
Only male hiring
Job Role: VRM Officer
- To exclusively handle Wealth/Privy Outbound calls
- schedule equivalent experience profiles from
other competitors.
Differentiated training to make them universal phone banking officers - cross training in cards,
liabilities, assets.
- This skill will also do sales with assigned customer based mapped to them.
- Measure of outcomes - NPS, Service Level, Service Quality and Sales.
- Responsible for quality communication and customer servicing within laid down productivity and
service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of
customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to
the team as guidelines for improving performance.
Job Requirements:
- Should be a least graduate.
- Should not have employment gap for more than a month.
- Should have at least completed a year in current org.
- Better soft skills - conversational skills and English versant scores 7+.
- Flexible to work on rotational week offs.
- Need at least 1 to 2 years of BPO sales experience.
- Shift Timings : *
- Rotational* Males - 24*7
**Salary**: Up to 5LPA
- Age - Up to 29 years
- Transportation boundaries: Kurla - Kalyan (Can consider Ulhasnagar, Ambernath, Badlapur), Airoli to Seawoods.
Element,Wagle estate Thane
Sam 9 00 49 8 4 2 05
Pay: ₹25,716.40 - ₹38,945.09 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
Work Location: In person
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