Phone Banking Officer

3 months ago


Mumbai Maharashtra, India Vibgyor management consultant Full time

Customer Service Profile (for Banking and Credit Cards)

[Location: Andheri]

**Job Role**:

- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met

**Skills Required**:

- Excellent verbal communication skills in English
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
- Knowledge of sales will be an added advantage

**Work Timings**: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be upto 8:00 pm)

**Languages Required**: Excellent in English (compulsory).

**Education**: Graduates (Any stream) - Mandatory (must have Passing Certificate)

60% in all - SSC, HSC and Graduation

**Job location**: MIDC, Andheri (East), Mumbai.

**Experience**: 0-4 years

**Salary Package**: Rs. 3L to 4/5L p.a

Pay: ₹300,000.00 - ₹500,000.00 per year

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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