Phone Banking Officer
3 months ago
Customer Service Profile (for Banking and Credit Cards)
[Location: Andheri]
**Job Role**:
- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
**Skills Required**:
- Excellent verbal communication skills in English
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
- Knowledge of sales will be an added advantage
**Work Timings**: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be upto 8:00 pm)
**Languages Required**: Excellent in English (compulsory).
**Education**: Graduates (Any stream) - Mandatory (must have Passing Certificate)
60% in all - SSC, HSC and Graduation
**Job location**: MIDC, Andheri (East), Mumbai.
**Experience**: 0-4 years
**Salary Package**: Rs. 3L to 4/5L p.a
Pay: ₹300,000.00 - ₹500,000.00 per year
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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