Phone Banking Officer

5 days ago

Mumbai, India Dazzlelect Full time

Ensuring that customers get world-class services and their needs are

understood and met through financial products that the Bank has to offer.
- Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products.
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers.
- Achievement of portfolio parameters: Meet the defined objectives

of the Portfolio managed by the respective VRM.
- Sales: Right cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Acquiring & grouping of all related IDs of the Primary ID.
- Use of triggers to track maturity of FDs, movement of CASA balances etc. and prevent outflow.
- Ensure Staff are trained on product knowledge and requisite certifications.
- Income to be generated at a customer level.
- Interaction Quality: Achieve Quality benchmarks defined from time to time.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
- Audit and Service Quality Ensure all laid down system and process is followed as stipulated by Audit and Senior Management.
- Ensure accurate and timely submission of financial transactions & requests.
- Adherence to set processes of updating customer interactions in CRM next.
- MIS - Reporting: Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.
- To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services.
- To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk.
- Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.
- So that the RM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services.
- thereby ensuring that the RM also achieves the key performance parameters set.

**Job Types**: Full-time, Fresher

**Salary**: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Willingness to travel:

- 100% (required)

**Speak with the employer**
+91 9075803769

  • Phone Banking Officer

    2 weeks ago

    Mumbai, Maharashtra, India Tranzitopz Consultancy Solutions Private Limited Full time

    We are hiring Phone banking officers for customer service / cross selling / phone banking for home loans / insurance advisors / HNI clients 1. Graduate Freshers: salary : 3 lac : location Andheri East : ROTATIONAL SHIFTS 24/7, 8 hours 2. Relevant Experienced Graduates : 3 - 5 lac : location Andheri East : ROTATIONAL SHIFTS 24/7, 8 hours 3. Non...

  • Phone Banking Officer

    4 weeks ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    Job Opening for Phone Banking Officers Job Title: Senior Customer Service Advisor Opening for US based process Location: Malad and Thane. Graduate Fresher are also eligible to apply. Salary up to 35k in hand and incentives Weekly 2 rotational week off Contact No: 9967788943 Regards, Aaron Mendes Vibrantzz Management Services **Job Types**:...

  • Phone Banking Officer

    10 hours ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    Job Opening for Phone Banking Officers Job Title: Senior Customer Service Advisor Opening for US based process Location: Malad and Thane. Graduate Fresher are also eligible to apply. Salary up to 35k in hand and incentives Weekly 2 rotational week off Contact No: 9967788943 Regards, Aaron Mendes Vibrantzz Management Services **Job Types**:...

  • Phone Banking Officer

    1 week ago

    Navi Mumbai, Maharashtra, India Rubiza Business World Full time

    _**Open Position : Phone Banking Officer( Tele caller )**_ - **Qualification : Any Graduate**_ - **Needs Good English communication and written skills**_ - **Should have Min. 6 months experience of BPO Tele calling**_ - **Fresher and Linguistics Also welcomed with good communication**_ - **Male and Female both can apply**_ - **Age criteria 18 to 30...

  • Female Phone Banking Officer

    4 weeks ago

    Navi Mumbai, Maharashtra, India SEVEN CONSULTANCY Full time

    Apply for Female Phone Banking Officer\, Career Progress Consultants in Navi Mumbai ,Mumbai ,Thane for 0 - 3 Year of Experience on

  • Female Phone Banking Officer

    2 weeks ago

    Navi Mumbai, Maharashtra, India SEVEN CONSULTANCY Full time

    Apply for Female Phone Banking Officer\, Career Progress Consultants in Navi Mumbai ,Mumbai ,Thane for 0 - 3 Year of Experience on

  • Female Phone Banking Officer

    4 weeks ago

    Navi Mumbai, Maharashtra, India SEVEN CONSULTANCY Full time

    Apply for Female Phone Banking Officer\, Career Progress Consultants in Navi Mumbai ,Mumbai ,Thane for 0 - 3 Year of Experience on

  • Female Phone Banking Officer

    4 weeks ago

    Navi Mumbai, India SEVEN CONSULTANCY Full time

    Apply for Female Phone Banking Officer\, Career Progress Consultants in Navi Mumbai ,Mumbai ,Thane for 0 - 3 Year of Experience on TimesJobs.com.

  • Female Phone Banking Officer

    4 weeks ago

    Navi Mumbai, India SEVEN CONSULTANCY Full time

    Apply for Female Phone Banking Officer\, Career Progress Consultants in Navi Mumbai ,Mumbai ,Thane for 0 - 3 Year of Experience on TimesJobs.com.

  • Phone Banking Officer

    3 weeks ago

    Mumbai, India Aditya Birla Sun Life Insurance Full time

    Aditya Birla Sun Life Insurance is hiring for: **Relationship Manager - Phone Banking (Lead Generation process)** - You will have to contact with potential customers and pitch life insurance products, create interest and generate leads - You will pass on the leads to sales team for sales - Daily 200 - 250 calls need to be made - Positions open in Andheri and...

  • Phone Banking Mumbai

    3 weeks ago

    Mumbai, India QWEEN NETWORK LLP Full time

    Phone Banking Officer Goregaon, Mumbai and Pernungudy Chennai Phones Officer role is focused on rendering services to Bank customers and ensuring satisfactory,first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set...

  • Phone Banking Officer

    3 weeks ago

    Magathane, Mumbai, Maharashtra, India Career Empower Full time

    To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction. - To identify and convert the opportunities for cross selling (banking product) on customer's call. - Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. - Ensure customer...

  • Phone Banking Officer

    1 week ago

    Magathane, Mumbai, Maharashtra, India Career Empower Full time

    Age Up to 30 - Graduation - Location ( Fixed ) - Thane Wagle ( No Cab) - To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction. - To identify and convert the opportunities for cross selling (banking product) on customer's call. - Responsible for quality communication and customer...

  • Retail Operations: Axis Phone Banking Officer

    4 weeks ago

    Mumbai, Maharashtra, India Axis Bank Full time

    Phone Banking Officer - Voice**INTERNAL USAGE**: **No. of Vacancies**: **Reports to**: **Is a Team leader?** - No**Team Size**: **Grade**: **Business**: - Retail Operations**Department**:- Axis Phone**Sub**Department**: - Axis Phone**Location**: - Mumbai/Chennai**About Axis Phones** Axis Phones engages with Axis Banks customers and prospects, virtually,...

  • Retail Operations: Axis Phone Banking Officer

    3 weeks ago

    Mumbai, Maharashtra, India Axis Bank Full time

    Phone Banking Officer - Voice**INTERNAL USAGE**: **No. of Vacancies**: **Reports to**: **Is a Team leader?** - No**Team Size**: **Grade**: **Business**: - Retail Operations**Department**:- Axis Phone**Sub **Department**: - Axis Phone**Location**: - Mumbai/Chennai**About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually,...

  • Retail Operations: Axis Phone Banking Officer

    2 weeks ago

    Mumbai, Maharashtra, India Axis Bank Full time

    Phone Banking Officer - VoiceINTERNAL USAGE:Noof Vacancies:Reports to:Is a Team leader? NoTeam Size:Grade:Business: Retail OperationsDepartment: Axis Phone**SubDepartment: Axis PhoneLocation: Mumbai/ChennaiAbout Axis PhonesAxis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless...

  • Phone Banking Officer

    3 weeks ago

    Airoli, Navi Mumbai, Maharashtra, India Plada Full time

    Plada Infotech Services Ltd a leading company in Merchant Acquiring Industry is looking for young, enthusiastic and aggressive sales professional to join our growing Sales Network. We introduce ourselves as a front-end Customer Service Company with people consisting of varied experiences in the Financial Services Industry backed by powerful Management Team...

  • Phone Banking Officer

    3 months ago

    Mumbai, India Dazzlelect Full time

    Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. - Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. - Call handling as per defined standards. -...

  • Phone Banking Officer

    2 months ago

    Mumbai, India Dazzlelect Full time

    Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. - Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. - Call handling as per defined standards. -...

  • Phone Banking Officer

    3 weeks ago

    Mumbai, India Dazzlelect Full time

    Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. - Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. - Call handling as per defined standards. -...