Phone Banking Officer

6 months ago

Mumbai, India Dazzlelect Full time

Ensuring that customers get world-class services and their needs are

understood and met through financial products that the Bank has to offer.
- Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products.
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers.
- Achievement of portfolio parameters: Meet the defined objectives

of the Portfolio managed by the respective VRM.
- Sales: Right cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Acquiring & grouping of all related IDs of the Primary ID.
- Use of triggers to track maturity of FDs, movement of CASA balances etc. and prevent outflow.
- Ensure Staff are trained on product knowledge and requisite certifications.
- Income to be generated at a customer level.
- Interaction Quality: Achieve Quality benchmarks defined from time to time.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
- Audit and Service Quality Ensure all laid down system and process is followed as stipulated by Audit and Senior Management.
- Ensure accurate and timely submission of financial transactions & requests.
- Adherence to set processes of updating customer interactions in CRM next.
- MIS - Reporting: Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.
- To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services.
- To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk.
- Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.
- So that the RM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services.
- thereby ensuring that the RM also achieves the key performance parameters set.

**Job Types**: Full-time, Fresher

**Salary**: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Speak with the employer**
+91 9075803769

  • Phone Banking Officer

    6 months ago

    Mumbai, Maharashtra, India Tranzitopz Consultancy Solutions Private Limited Full time

    We are hiring Phone banking officers for customer service / cross selling / phone banking for home loans / insurance advisors / HNI clients 1. Graduate Freshers: salary : 3 lac : location Andheri East : ROTATIONAL SHIFTS 24/7, 8 hours 2. Relevant Experienced Graduates : 3 - 5 lac : location Andheri East : ROTATIONAL SHIFTS 24/7, 8 hours 3. Non...

  • Phone Banking Officer

    3 months ago

    Andheri East, Mumbai, Maharashtra, India GRM Academy & Consultant Pvt Ltd Full time

    Job title : Phone banking Officer Handling inbound calls Assist the customers over the calls on credit card and Personal loan enquiries Resolve customer queries on time Languages Known : English, Hindi & Tamil Rotational shift ( No night shift for females) Salary upto 4.5lacs Age below 35 Pay: ₹220,000.00 - ₹450,000.00 per year Application...

  • Phone Banking Officer

    2 months ago

    Andheri East, Mumbai, Maharashtra, India GRM Academy & Consultant Pvt Ltd Full time

    Job title : Phone banking Officer Handling inbound calls Assist the customers over the calls on credit card and Personal loan enquiries Resolve customer queries on time Languages Known : English, Hindi & Tamil Rotational shift ( No night shift for females) Salary upto 4.5lacs Age below 35 Pay: ₹220,000.00 - ₹450,000.00 per year **Benefits**: -...

  • Phone Banking Officer

    6 months ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    Job Opening for Phone Banking Officers Job Title: Senior Customer Service Advisor Opening for US based process Location: Malad and Thane. Graduate Fresher are also eligible to apply. Salary up to 35k in hand and incentives Weekly 2 rotational week off Contact No: 9967788943 Regards, Aaron Mendes Vibrantzz Management Services **Job Types**:...

  • Phone Banking Officer

    6 months ago

    Navi Mumbai, Maharashtra, India Rubiza Business World Full time

    _**Open Position : Phone Banking Officer( Tele caller )**_ - **Qualification : Any Graduate**_ - **Needs Good English communication and written skills**_ - **Should have Min. 6 months experience of BPO Tele calling**_ - **Fresher and Linguistics Also welcomed with good communication**_ - **Male and Female both can apply**_ - **Age criteria 18 to 30...

  • Phone banking officer

    2 months ago

    Mumbai Suburban, India New Horizon Full time

    A reputed bank at Andheri east hiring phone banker in big numbers.Candiate with good English speaking skill, previous experience in customer service, attend inbound call and resolve queries.Fixed salary plus all statutory benefits,Annual Bonus, 45 DAYS leave, yearly appraiser, 6 days off in a month, weekly shift. No night shift for female. Additional...

  • Retail Operations: Axis Phone Banking Officer

    6 months ago

    Mumbai, Maharashtra, India Axis Bank Full time

    Phone Banking Officer - Voice**INTERNAL USAGE**: **No. of Vacancies**: **Reports to**: **Is a Team leader?** - No**Team Size**: **Grade**: **Business**: - Retail Operations**Department**:- Axis Phone**Sub **Department**: - Axis Phone**Location**: - Mumbai/Chennai**About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually,...

  • Phone Banking Officer

    6 months ago

    Magathane, Mumbai, Maharashtra, India Career Empower Full time

    To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction. - To identify and convert the opportunities for cross selling (banking product) on customer's call. - Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. - Ensure customer...

  • Phone Banking Officer

    6 months ago

    Magathane, Mumbai, Maharashtra, India Career Empower Full time

    Age Up to 30 - Graduation - Location ( Fixed ) - Thane Wagle ( No Cab) - To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction. - To identify and convert the opportunities for cross selling (banking product) on customer's call. - Responsible for quality communication and customer...

  • Phone Banking Officer

    6 months ago

    Airoli, Navi Mumbai, Maharashtra, India Plada Full time

    Plada Infotech Services Ltd a leading company in Merchant Acquiring Industry is looking for young, enthusiastic and aggressive sales professional to join our growing Sales Network. We introduce ourselves as a front-end Customer Service Company with people consisting of varied experiences in the Financial Services Industry backed by powerful Management Team...

  • Phone Banking Officer

    6 months ago

    Mumbai, India Dazzlelect Full time

    Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. - Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. - Call handling as per defined standards. -...

  • Phone Banking Officer

    6 months ago

    Mumbai, India Dazzlelect Full time

    Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. - Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. - Call handling as per defined standards. -...

  • Phone Banking Officer

    2 months ago

    Mumbai, India Call For Jobs Full time

    Primary Responsibilities:Customer Engagement: Continuous engagement with the portfolio customers mapped as per thecontact policy, with accurate & complete capture of interaction details.Call handling as per definedstandards.Accurate resolution for customer queries.Promoting Digital Banking services for a superior customer service experience.Profiling of...

  • Phone Banking Role Goregaon

    6 months ago

    Mumbai, Maharashtra, India Qweensnetwork Full time

    We are hiring for Assistant Manager (Work from Office) - Mumbai Assistant Manager - 5lpa - Graduates with 2+ year of experience Six Days Working Please ensure no gap in studies/ no backlogs. Open to work in shifts as in days/noon/ night.It will be rotational. HAS TO BE A GRADUATE Urgently Hiring for - 1.Role - Phone Banking officer Officer 2.Process...

  • Phone Banking Officer

    6 months ago

    Mumbai, India Humaniquee Full time

    Having experience in Telesales cross sales in banking product life insurance, Health insurance. Age below 30 male and female both can apply. Graduate and post graduate both can apply. Life insurance knowledge is must. **Salary**: ₹17,191.34 - ₹22,065.91 per month **Benefits**: - Provident Fund Schedule: - Day shift - Fixed shift Supplemental pay...

  • Phone Banking Officer

    3 months ago

    Mumbai, Maharashtra, India Vibgyor management consultant Full time

    Customer Service Profile (for Banking and Credit Cards) [Location: Andheri] **Job Role**: - Answer inbound calls and assist customers with their Queries/Request/Complains. - Raise Request & Complaints on behalf of the customer in the CRM tool. - Generate leads and educate customers about new products & their benefits. - Maintain and adhere to compliance...

  • Phone Banking Officer

    6 months ago

    Mumbai, India Tech Mahindra Full time

    Locaation - Belapur 2. Working in shifts from Client Location with 24/7 Application support (Shift - Morning/General/Afternoon/Night) 4. Good Communication Skills, and team bonding 5. Primary job would be to take calls and helping Customer resolving queries related to CRM Application 6. Monitoring issues via mails and tickets and solving them within SLA 7....

  • Phone Banking Officer

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India VIBGYOR MANAGEMENT CONSULTANT Full time

    Hiring for Indusind BankCustomer Service Profile (for Banking and Credit Cards) [Location: Andheri] Job Role: - Answer inbound calls and assist customers with their Queries/Request/Complains. Raise Request & Complaints on behalf of the customer in the CRM tool. Generate leads and educate customers about new products & their benefits. Maintain and adhere...

  • Phone Banking Officer- Goregaon Mumbai

    6 months ago

    Mumbai, India Qweensnetwork Full time

    We are hiring for Assistant Manager (Work from Office) Assistant Manager - 4lpa - 5.5 lpa - Fresher with Post Graduates/Engineering Graduates, and Graduates with 2+ year of experience Please ensure no gap in studies/ no backlogs. Open to work in shifts as in days/noon/night.It will be rotational. HAS TO BE A GRADUATE Urgently Hiring for - 1.**Interview...

  • Phone Banking Officer- Palava, Mumbai

    6 months ago

    Mumbai, Maharashtra, India Qweensnetwork Full time

    We are hiring for Assistant Manager (Work from Office) Assistant Manager - 4lpa - 5.5 lpa - Fresher with Post Graduates/Engineering Graduates, and Graduates with 2+ year of experience Please ensure no gap in studies/ no backlogs. Open to work in shifts as in days/noon/night.It will be rotational. HAS TO BE A GRADUATE Urgently Hiring for - 1.**Interview...