Dialer Support

6 months ago


Andheri West Mumbai Maharashtra, India City Credit Management LLP Full time

Post : Dialer Executive
- Experience : 2 years
- Job Location : Andheri (W)

**Dialer Support**
- Create dialing strategies and campaigns in line with company
- strategy
- Continuously innovate to improve the performance of the dialer
- Liaise with the technical support team regarding dialer

irregularities and maintain a high level of customer service
- Implement, control and evaluate calling strategies on the predictive dialer
- Campaign monitoring and troubleshooting
- Ensure compliance is continuously followed by communicating with all supervisors and managers
- Provide ad-hoc duties to the dialer contact center environment as
- delegated by management
- Reporting and analysis on dialer performance
- Analyzing reports by interpreting results and by making additional recommendations to increase dialer performance.
- Manage relationships and expectations with various campaign managers.
- Debrief and review campaigns from a dialer perspective.
- Internal training on the dialer process at all levels within the

**Qualifications**
- Minimum of 1-2 year’s dialer administrator experience
- Proven record of formulating strategies and ability to effectively analyze business data
- Proficient at MS Office (Excel - advanced)
- Knowledge of dialer management/ownership and scenario-based capacity planning for outbound
- Experience in developing and implementing strategic dialer projects that bring about system/operational efficiencies

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Provident Fund

Shift:

- Day shift

Work Location: In person



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