Dialer and Hardware Support

6 months ago


Kolkata West Bengal, India Primacy infotech Private Limited Full time

**Responsibilities**:
1. **Dialer Configuration**: Configure and maintain Cloud Server/Hosted Dialer systems, including but not limited to Asterisk, Goautodial, and Vicidial, to ensure optimal performance for Call Center and SME clients.

2. **IVR/IVRS Integration**: Implement and manage Interactive Voice Response (IVR/IVRS) systems, ensuring seamless integration with CRM platforms and enhancing overall customer experience.

3. **Programming Languages**: Proficiency in PHP, Visual Basic, Perl, Java, and other relevant programming languages to develop and customize solutions for dialer and CRM functionalities.

5. **Vendor Management**: Maintain relationships with Campaign Vendors, Lead/Data Vendors, Dialer Vendors, and VoIP Vendors to address issues, optimize performance, and explore new technologies or services.

6. **Hardware Support**: Provide computer hardware support, troubleshooting issues, and ensuring the smooth operation of systems.

Qualifications:

- Minimum of 1 year of experience in dialer configuration, preferably in a Call Center or SME segment setting.
- Proficient in programming languages such as PHP, Visual Basic, Perl, and Java.
- Strong knowledge of Linux, Apache, and MySQL for system administration.
- Experience in managing IVR/IVRS systems and CRM integration.
- Familiarity with computer hardware and troubleshooting techniques.
- Excellent communication and interpersonal skills for effective collaboration with vendors and internal teams.

**Salary**: ₹11,573.04 - ₹15,779.83 per month

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- software development: 1 year (preferred)
- HTML5: 1 year (preferred)

**Speak with the employer**
+91 9088015865


  • Dialer Support

    6 months ago


    Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time

    Post : Dialer Executive - Experience : 2 years - Job Location : Andheri (W) **Dialer Support** - Create dialing strategies and campaigns in line with company - strategy - Continuously innovate to improve the performance of the dialer - Liaise with the technical support team regarding dialer irregularities and maintain a high level of customer service -...

  • IT Executive Bpo

    6 months ago


    Bidhannagar, Kolkata, West Bengal, India Global Travel Xperts Full time

    **Minimum of 2 years of working experience in and as a BPO IT executive. Should have hands on experience in Dialer handling.** **Should have the below mentioned skills.....** - Understanding of fundamental networking concepts such as IP addressing, sub netting, routing, and switching - Knowledge of basic network devices, including routers, switches, hubs,...


  • Kolkata, West Bengal, India Citizens Alliance Full time

    **Responsibilities**: - **Network Design and Implementation**: Design, implement, and maintain complex network infrastructures, including hardware, software, and protocols. - **Hardware and Software Management**: Install, configure, and troubleshoot network devices such as routers, switches, firewalls, and wireless access points. - **Networking Protocols**:...

  • IT Executive

    2 months ago


    New Town, Kolkata, West Bengal, India TAD International Business Services Pvt. Ltd. Full time

    **We are hiring an IT Executive for our client organization.** **Location**: Unit No. 2ES4 Mani Casadona, Plot No. IIF/04, Action Area-IIF, New Town, Rajarhat, Kolkata, West Bengal 700156 **Experience**: 2 years **Skills**: - Linux - System/network and hardware - Dialer **Working Days**: Monday - Saturday **Key Responsibilities**: - Oversee daily IT...

  • IT Hardware

    3 months ago


    Kolkata, West Bengal, India AroDek Full time

    Job Title - IT Hardware & Networking - No of Opening - 5 - Job Location - Kolkata - Experience - 5+ years - CTC - Based on experience Job Category IT Location Kolkata Employment Type Permanent Key Responsibilities 1. Specializing in IT operations and adept at planning, implementing, and overseeing key improvements to drive business growth and...

  • Channel Sales

    2 weeks ago


    Kolkata, West Bengal, India JRS Global Network Pvt Ltd Full time

    Job Title: Channel Sales Manager - Networking Hardware Location: Kolkata, Hyderabad, Mumbai ( including Pan India) Salary Range: As Per Market Standard Job Summary: Key Responsibilities: - Develop and implement channel sales strategies to grow the company’s market share in networking hardware. - Identify, recruit, and onboard new channel partners,...

  • IT Technician

    2 weeks ago


    Salt Lake, Kolkata, West Bengal, India Liberating Solution Pvt. Ltd. Full time

    **Job Title**: IT Technician **Location**: Kolkata **Employment Type**:[Full-Time] **Experience**: - 1 to 3 years. **Position Overview** **Key Responsibilities** **Technical Support**: Provide day-to-day technical assistance to campaign staff, troubleshoot hardware/software issues, and resolve IT-related challenges in a timely manner. **System...

  • IT Support Technician

    5 months ago


    Kolkata, West Bengal, India AMS EDUCATIONAL TRUST Full time

    Are you a tech-savvy problem solver with a passion for resolving hardware and software issues? We're seeking a dedicated IT Support Technician to join our team and contribute to our mission of delivering exceptional technical support to our clients. **Responsibilities**: - Provide technical assistance and support for incoming queries and issues related to...

  • B2b Sales Executive

    1 month ago


    Bara Bazar, Kolkata, West Bengal, India Hardware traders Full time

    Job Description: B2B Sales Executive Location: Bada Bazar, Kolkata **Salary**: Up to ₹20,000 1. Identify and target potential B2B clients in Kolkata and nearby regions. 2. Promote and sell computer hardware, printers, networking solutions, and IT services to businesses. 3. Build and maintain strong relationships with clients, ensuring high customer...


  • Kolkata, West Bengal, India DigiRecruitx Full time

    **Job Summary**: We are looking for a passionate and customer-centric Customer Support Technician. In this role, you will be the first point of contact for customers, providing technical support and troubleshooting a wide range of issues. You will play a vital role in ensuring customer satisfaction by resolving their problems efficiently and...


  • Andheri West, Mumbai, Maharashtra, India Weevents conventions Pvt Limited Full time

    The IT Administrator is responsible for overseeing the organization's technological infrastructure. Their primary duties include: **System Maintenance and Troubleshooting**: Managing and maintaining computer systems, networks, servers, and other IT infrastructure. Troubleshooting hardware, software, and network issues as they arise. **Security Management**:...

  • Office Coordinator

    1 month ago


    Kolkata, West Bengal, India Hardware traders Full time

    Job Description: Office Coordinator (Basic Knowledge in Logistics) Location: Kolkata **Salary**: Up to ₹15,000 per month Key Responsibilities: 1. Administrative Support: Provide day-to-day administrative support to ensure smooth office operations. 2. Document Management: Organize, maintain, and update office records, documents, and reports...

  • IT Support Executive

    4 weeks ago


    Kolkata, West Bengal, India People Power India Full time

    **Skill Required**: 1. Basic Hardware & Networking Knowledge. 2. Knowledge on Firewall, Server, CCTV. 3. Desktop support experience. 4. OS installation, any software installation & troubleshooting. 5. Working knowledge of office automation products and computer peripherals, like printers and scanners. 6. Ability to perform remote troubleshooting. 7....


  • Kolkata, West Bengal, India Employee Hub Full time

    Responsibilities: 1..Identifying hardware and software solutions. 2.Troubleshooting technical issues. 3.Resolving network issues. 4.Installing and configuring hardware and software. 5.Speaking to customers to quickly get to the root of their problem. 6.Following up with clients to ensure the problem is resolved. Experience - Minimum 1yr. Salary - upto...

  • Desktop Support L2

    2 weeks ago


    Kolkata, West Bengal, India Acute Informatics Pvt. Ltd Full time

    Desktop support, MAC OS, O365, Antivirus knowledge, Bit locker, SCCM client Troubleshooting, Hardware, Configuration, Outlook ,Server **Job Types**: Full-time, Permanent Pay: ₹8,086.00 - ₹28,902.82 per month Shift: - Day shift - Rotational shift Work Days: - Monday to Friday **Education**: - Bachelor's (preferred) **Experience**: - IT: 1 year...


  • Kolkata, India Aricent Full time

    Profile : Hardware Networking EngineerJob description :Role & responsibilities :- Managing implementation of IT projects within time and budgets and delivering value and user satisfaction.- Monitoring and optimizing IT expense- Identifying the IT needs of the business on on-going basis and ensuring IT business alignment.- Managing crisis situations which may...

  • IT Support Executive

    2 weeks ago


    Lansdowne Market, Kolkata, West Bengal, India Softweb Technologies Pvt. Ltd Full time

    At **Softweb Technologies **we are hiring skilled professionals ! As IT Support Executive please find below your: **Role & responsibilities** - Hardware and Software Support: Install, configure, and maintain desktop and laptop hardware, software, peripherals like printers, and mobile devices. - Network Connectivity: Troubleshoot and resolve user connectivity...


  • Kolkata, West Bengal, India Diamond Infotech Pvt Ltd Full time

    **Key Responsibilities**: - Servers Operating system installation, re-installation, configuration, reconfiguration, patch update, additional software installation along with configuration, performance tuning and periodic updates. - Diagnosis of Hardware, Cloud, Virtualization and Operating system related issues and immediate reporting to FM with a...


  • Bangur Avenue, Kolkata, West Bengal, India JK Spices & Food Full time

    We are currently looking for a Hardware Networking Executive for our office. Location - Bangur Industry: FMCG Exp:2-3 yrs **Responsibilities**: - Desktop support and installation CCTV support & installation. Outlook configuration Printer installation. Router installation LAN connection. Skill: Must know Excel Must have English communication CTC-...


  • Bangur Avenue, Kolkata, West Bengal, India JK Spices & Food Full time

    We are currently looking for a Hardware Networking Executive JK Spices Location - Bangur Industry: FMCG Exp**:2yrs** **Responsibilities**: - **Desktop support and installation** **CCTV support & installation, Configuration** **Outlook configuration** **Printer installation.** **Router installation** **LAN connection.** Skill: Must know Excel Must...