Technical Dialer Systems Specialist
1 month ago
Established in 1995, Teckinfo Solutions Pvt. Ltd. is a leading product company in the messaging and communication space. Our product suite includes Contact Center Software, Helpdesk Software, Lead Management System, and CRM products that cater to various industry verticals.
Key Responsibilities:
- Configure and install dialer systems to ensure optimal performance and functionality
- Troubleshoot and resolve technical issues related to dialer systems, including Asterisk and database errors
- Perform system maintenance and updates to ensure seamless operation and optimal performance
- Collaborate with the development team to design and implement dialer system enhancements and upgrades
- Provide technical support to clients and end-users, resolving their queries and issues related to dialer systems
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience as a Dialer Support Engineer or a similar role
- Proficient in Asterisk, Linux, CentOS, and databases such as SQL, MySQL, and MSSQL
- Excellent problem-solving skills and the ability to troubleshoot technical issues
- Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders
- Previous experience in the CRM or Cloud Telephony industry is preferred
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