Current jobs related to Dialer Operator - Mumbai - IDFC FIRST Bank

  • Dialer Operations

    3 weeks ago

    Navi Mumbai, India Talific Consulting Services Full time

    From 1 to 3 year(s) of experience - ₹ 4,00,000 - 4,50,000 P.A. - Navi Mumbai, Mumbai (All Areas)- or **Roles and Responsibilities** - Works on design, implementation, and support activities for Cloud dialer, Avaya and Cisco Telephony Platforms. - Experience in maintaining and Testing Aspect, Genysis or LiveVox Cloud Dialer, Avaya, Cisco PBX Systems and...

  • Associate- Wfm Dialer

    4 weeks ago

    Mumbai, India Big Brain Technology Full time

    Ensure SLAs & accuracy of all dialer related activity and reporting Monitor Delivery attainment on Real time basis. Capture reasons for performance deviations Assumption management Ensure smooth day-to-day dialer related activity Title Associate - WFM Dialer Location Mumbai - Chandivali Requirement Average Communication Skills (7/10) 4 years of overall...

  • Dialer Officer

    3 weeks ago

    Navi Mumbai, Maharashtra, India CRUTZ LEELA Full time

    Designation: Dialer Officer Location: Mahape - Navi Mumbai Experience: 4 years **Roles & Responsibilities**: - Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters - Implement a comprehensive dialing strategy...

  • Dialer Officer

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India Consult Hagnos Full time

    Roles & Responsibilities: 1. Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters 2. Implement a comprehensive dialing strategy based on analytics which encompasses manual, preview and predictive dialing campaigns...

  • Manager - Collections ( Dialer operation)

    2 weeks ago

    Mumbai, India FlexiLoans Full time

    Job Description Who we are: FlexiLoans is a technology based Digital financing platform started with an endeavor to solve the problems that small businesses face in accessing Quick, Flexible and Adequate funds for growing their Businesses. Our vision is to give 'Financial access at a click'. Our talent pool has rockstars from diverse backgrounds - ex-...

  • ▷ [Urgent] Analyst - Dialer (Work from office) Mumbai

    4 days ago

    Mumbai, India Jobted IN C2 Full time

    Overview: *Please Note: - English language proficiency is required for this role. - This is a full-time, work from office role. - This requires a U.S. schedule - India Night shift Work Location: This is a Work from Office position and location is Vashi at 7th Floor, Vishwaroop IT Park, Sector 30-A, Vashi, Navi Mumbai – 400705 Compensation: CTC:...

  • Application and Database Support Executive

    3 weeks ago

    Andheri, Mumbai, Maharashtra, India Kankei Relationship Marketing Services Pvt Ltd Full time

    The position of **Application and Database Support Executive** **Application and Database Support Executive** - Software and Hardware Troubleshooting. - Monitor and adjust performance of dialer systems. - Understanding of My SQL database-design principles, data structures and optimizations. Knowledge of LINUX is must. - Ability to operate tools, components,...

  • Cisco Contact Center Operations

    3 weeks ago

    Navi Mumbai, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

    About the Company RiDiK is a subsidiary of CLPS Incorporation (Nasdaq: CLPS) that offers comprehensive business consulting and technology services to a range of organizations, from small startups to established enterprises across various industries. We provide expert consulting service on all aspects of the business process, with a particular focus on areas...

  • Onsite Engineer-l1

    4 weeks ago

    Mumbai, India Sitel Group Full time

    Job Description - Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. - Ability deploy, configure, and support operating systems on desktop and mobile - Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). - Maintain user PCs, including upgrades and...

  • Team Lead

    3 weeks ago

    Mumbai, India TATA AIG General Insurance Company Limited Full time

    Tata AIG General Insurance Company Limited is a joint venture between Tata Group and AmericanInternational Group (AIG). Since its set-up in 2001, the Company has grown strongly to emerge as the preferred private general insurance company in India with several pioneering firsts to its credit. Driven by a mission to create better tomorrows for Customers by...

  • (09/02/2025) Team Lead

    3 weeks ago

    Mumbai, India TATA AIG General Insurance Company Limited Full time

    Tata AIG General Insurance Company Limited is a joint venture between Tata Group and AmericanInternational Group (AIG). Since its set-up in 2001, the Company has grown strongly to emerge as the preferred private general insurance company in India with several pioneering firsts to its credit. Driven by a mission to create better tomorrows for Customers by...

  • Team Lead

    2 weeks ago

    Mumbai, India TATA AIG General Insurance Company Limited Full time

    Tata AIG General Insurance Company Limited is a joint venture between Tata Group and AmericanInternational Group (AIG). Since its set-up in 2001, the Company has grown strongly to emerge as the preferred private general insurance company in India with several pioneering firsts to its credit. Driven by a mission to create better tomorrows for Customers by...

  • Team Lead

    3 weeks ago

    Mumbai, India TATA AIG General Insurance Company Limited Full time

    Tata AIG General Insurance Company Limited is a joint venture between Tata Group and AmericanInternational Group (AIG). Since its set-up in 2001, the Company has grown strongly to emerge as the preferred private general insurance company in India with several pioneering firsts to its credit. Driven by a mission to create better tomorrows for Customers by...

  • Team Lead

    3 weeks ago

    Mumbai, India TATA AIG General Insurance Company Limited Full time

    Tata AIG General Insurance Company Limited is a joint venture between Tata Group and AmericanInternational Group (AIG). Since its set-up in 2001, the Company has grown strongly to emerge as the preferred private general insurance company in India with several pioneering firsts to its credit. Driven by a mission to create better tomorrows for Customers by...

  • Team Lead

    3 weeks ago

    Mumbai, India TATA AIG General Insurance Company Limited Full time

    Tata AIG General Insurance Company Limited is a joint venture between Tata Group and AmericanInternational Group (AIG). Since its set-up in 2001, the Company has grown strongly to emerge as the preferred private general insurance company in India with several pioneering firsts to its credit. Driven by a mission to create better tomorrows for Customers by...

  • Cisco Contact Center Operations

    3 weeks ago

    Navi Mumbai, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

    About the CompanyRiDiK is a subsidiary of CLPS Incorporation (Nasdaq: CLPS) that offers comprehensive business consulting and technology services to a range of organizations, from small startups to established enterprises across various industries. We provide expert consulting service on all aspects of the business process, with a particular focus on areas...

  • Cisco Contact Center Operations

    3 weeks ago

    Navi Mumbai, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

    About the CompanyRiDiK is a subsidiary of CLPS Incorporation (Nasdaq: CLPS) that offers comprehensive business consulting and technology services to a range of organizations, from small startups to established enterprises across various industries. We provide expert consulting service on all aspects of the business process, with a particular focus on areas...

  • Outbound Clicker

    6 days ago

    mumbai, India Arrivia Full time

    Are you looking to launch your career at a growing organization? Do you thrive in a fast-paced environment and have a knack for keeping things on track? We're seeking a fast learner to join our Workforce Management department as a Clicker! About the Role: This entry-level role plays a vital role in supporting our Dialer Admin team and ensuring the...

  • Franchise Sales

    3 weeks ago

    Mumbai, India Fashion TV India Full time

    Fashion TV is an international fashion and lifestyle broadcasting television channel. Fashion TV is offering exciting franchising opportunities in India and is seeking a Franchise Sales Manager to drive sales and expansion. **Responsibilities**: Generate leads by making cold calls to potential investors and explain the products/services offered. Thoroughly...

  • Call Centre Partner Success Manager-Debt Management

    6 days ago

    mumbai, India IDFC FIRST Bank Full time

    Job Title: Partner Success Manager-Collections Call Centre Department/Function: Retail Banking Job Purpose: To drive collections and achieve targets for 0-30 DPD bucket across all retail products and other campaigns managed through the collections call centre. Manage collection partners for calling and field activities to improve collection rate....

Dialer Operator

1 month ago

Mumbai, India IDFC FIRST Bank Full time

**Role/ Job Title**:
Dialer Operator

**Business**: Branch Banking

**Function/ Department**: Virtual Relationship Management

**Place of Work**: Thane / Hyderabad

Job Purpose
:

- Manage the outbound call center dialer which is the technology behind the operations of call center
- Responsible to drive and manage Telecom lines to ensure maximum customers are connected

Roles & Responsibilities
:

- Manage outbound call center dialer functionality end to end
- Monitor and churn the database tables as per the connectivity delivered in a specific campaign
- Control Idle time and call drop offs by understanding Pacing ratios
- Responsible to manage telecom lines - recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees

Secondary Responsibilities
:

- Innovative on using the dialer features to ensure higher connectivity
- Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected

Managerial & Leadership Responsibilities
:

- Strong team player
- Demonstrates technical skills and imparts the knowledge to required resources
- Periodic reporting of dialer performance and daily dialed output summary
- Should be skilled to drive objective through call center team daily

Key Success Metrics
:

- Number of dial out
- Daily/Weekly/Monthly Connects
- Telecom lines performance management
- Real time monitoring and reducing idle time of the VRM's