Call Centre Partner Success Manager-Debt Management

23 hours ago


mumbai, India IDFC FIRST Bank Full time

Job Title: Partner Success Manager-Collections Call Centre

Department/Function: Retail Banking

Job Purpose:
To drive collections and achieve targets for 0-30 DPD bucket across all retail products and other campaigns managed through the collections call centre. Manage collection partners for calling and field activities to improve collection rate. Manage operations of Outbound CC through service partnership management. Drive key KPI’s of OB CC in operations

Roles & Responsibilities:

The SPM should have the capability to extract the best out of the partner teams by way of leveraging on their strengths and coaching them in the area that need improvement. SPM keeps the balance and enthusiasm of the partner teams in a highly demanding environment in spite of challenges that situation might pose. Achieve DRR for each product (retail assets) and ultimately achieve the overall monthly collections targets.

Worked in receivables Industry Eg Financial, Telecom.

Having worked in outbound call center management role. Deep understanding of predictive & progressive dialer. Good understanding of various functional areas within credit and collections (dpd, bill cycles, roll over Understanding of campaign management and collections strategies support migration to hosted model

Managerial & Leadership Responsibilities:

Be able to convince stake holders while suggesting or implementing changes, be able to lead cross functional and partner teams independently and in tandem. Ensure independent reporting on parameters that have improved with the changes led.

Educational Qualifications:
Graduation - Any Graduate

Experience: 10 - 18 years of relevant experience in Contact Center operations, collections, collections strategy.



  • mumbai, India IDFC FIRST Bank Full time

    Job Title: Partner Success Manager-Collections Call Centre Department/Function: Retail Banking Job Purpose: To drive collections and achieve targets for 0-30 DPD bucket across all retail products and other campaigns managed through the collections call centre. Manage collection partners for calling and field activities to improve collection rate....


  • Mumbai, India IDFC FIRST Bank Full time

    Job Title: Partner Success Manager-Collections Call Centre Department/Function: Retail Banking Job Purpose: To drive collections and achieve targets for 0-30 DPD bucket across all retail products and other campaigns managed through the collections call centre. Manage collection partners for calling and field activities to improve collection rate....


  • mumbai, India Talent Scout Management Solutions Pvt Ltd Full time

    Job Title: Partner Success Manager Primarily into IT Sales Experience: 3 to 10 years Location: Mumbai, Bangalore Roles and Responsibilities: • Responsible for managing Business from the top channel Partners. • Drive sales of all the solutions/products through channel Partners. • Map and manage the relations with channel Partners. • Work with...


  • Mumbai, India Talent Scout Management Solutions Pvt Ltd Full time

    Job Title: Partner Success Manager Primarily into IT SalesExperience: 3 to 10 yearsLocation: Mumbai, BangaloreRoles and Responsibilities: • Responsible for managing Business from the top channel Partners. • Drive sales of all the solutions/products through channel Partners. • Map and manage the relations with channel Partners. • Work with product...


  • mumbai, India Talent Scout Management Solutions Pvt Ltd Full time

    Job Title: Partner Success Manager Primarily into IT SalesExperience: 3 to 10 yearsLocation: Mumbai, BangaloreRoles and Responsibilities: • Responsible for managing Business from the top channel Partners. • Drive sales of all the solutions/products through channel Partners. • Map and manage the relations with channel Partners. • Work with product...

  • Call Centre Executive

    4 months ago


    Mumbai, India Vibrantzz management services Full time

    Give your Career a Kick-Start, Opportunities with Multi National Companies in Mumbai. We at Vibrantzz are currently hiring for Call Centre Executives International Process - USA, UK and Australian Regions Pure Voice process - Handling calls of the Customers and Resolving their queries Requirement apply. Salary - Range from 14k to 48k. (Incentives and...


  • Mumbai, India IDFC FIRST Bank Full time

    Role/ Job Title: Debt Management Strategy Manager Function/ Department: Collections Job Purpose: Debt Management (DM) function has become increasingly analytics & data driven, with enhanced data capture and ability to implement analytics-led strategies on sophisticated Debt Management systems. The recent technological advancements, availability of...

  • Call Centre Executive

    4 months ago


    Mumbai, India Vibrantzz Management Services Full time

    Tired of idling at home? Give your career a kick-start, Opportunities with Multi National Companies in Mumbai We at Vibrantzz are currently hiring for Call Centre Executives International Processes - USA and UK regions Pure Voice process - Handling Calls of the customers and resolving their queries Requirement - Graduate Freshers ( Hard copy of...

  • Call Centre Executive

    4 months ago


    Mumbai, India Vibrantzz Management Services Full time

    Tired of idling at home? Give your career a kick-start, Opportunities with Multi National Companies in Mumbai We at Vibrantzz are currently hiring for Call Centre Executives International Processes - USA, UK and Australian regions Pure Voice process - Handling Calls of the customers and resolving their queries Requirement - Graduate Freshers ( Hard...

  • Call Centre Supervisor

    3 months ago


    Mumbai, India Smart Merchant Service Ltd. Full time

    **Company Introduction**: - Manages and oversees a team of call center agents. - Motivates and supports agents through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending changes. -...

  • Debt Syndication

    2 months ago


    Mumbai, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    About the Company:Purpose of the Job:Origination, execution and completion of Debt Capital Market Transactions including syndicated debt, structured finance, acquisition/ bridge finance project finance.Handle the entire gamut of pre- and post-sanction activities including project evaluation or appraisal, preparation of term sheets and negotiation thereof...

  • Debt Syndication

    2 months ago


    Mumbai, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    About the Company:Purpose of the Job:Origination, execution and completion of Debt Capital Market Transactions including syndicated debt, structured finance, acquisition/ bridge finance project finance.Handle the entire gamut of pre- and post-sanction activities including project evaluation or appraisal, preparation of term sheets and negotiation thereof...

  • Debt Syndication

    2 months ago


    Mumbai, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    About the Company: Purpose of the Job: Origination, execution and completion of Debt Capital Market Transactions including syndicated debt, structured finance, acquisition/ bridge finance project finance. Handle the entire gamut of pre- and post-sanction activities including project evaluation or appraisal, preparation of term sheets and negotiation thereof...


  • Mumbai, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    Purpose of the Job:Origination, execution and completion of Debt Capital Market Transactions including syndicated debt, structured finance, acquisition/ bridge finance project finance.Handle the entire gamut of pre- and post-sanction activities including project valuation or appraisal, preparation of term sheets and negotiation thereof with the clients,...


  • Mumbai, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    Purpose of the Job:Origination, execution and completion of Debt Capital Market Transactions including syndicated debt, structured finance, acquisition/ bridge finance project finance.Handle the entire gamut of pre- and post-sanction activities including project valuation or appraisal, preparation of term sheets and negotiation thereof with the clients,...


  • Mumbai, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    Purpose of the Job: Origination, execution and completion of Debt Capital Market Transactions including syndicated debt, structured finance, acquisition/ bridge finance project finance. Handle the entire gamut of pre- and post-sanction activities including project valuation or appraisal, preparation of term sheets and negotiation thereof with the clients,...


  • Mumbai, India IDFC FIRST Bank Full time

    Role/ Job Title: Senior Debt Management Strategy Manager Function/ Department: Collections Job Purpose: Debt Management (DM) function has become increasingly analytics & data driven, with enhanced data capture and ability to implement analytics-led strategies on sophisticated Debt Management systems. The recent technological advancements,...

  • Debt Collector

    4 months ago


    Mumbai, India Nortwest College Full time

    **Key Duties and Responsibilities Include**: **FEMALE CANDIDATES PREFERRED** - Manage day-to-day Credit Control & Debt Collection activities via a national team - Drive outbound fees collection calls/activity - Manage reduction of bad debt provision - Review and analyze operational performance - Generate monthly management reports - Ensure compliance with...

  • Debt Collector

    3 months ago


    Mumbai, India Nortwest College Full time

    **About us**: - Nortwest College. In Australia, we have our campuses in Adelaide, Melbourne and Sydney. **About the Role** We are currently recruiting for a **Debt Collector** to manage the national debtors ledger and implement strategies and collections methodology delivering productivity improvements. **Key Duties and Responsibilities Include**: -...


  • Mumbai, India Career Job Solution Full time

    Apply for Debt Management Executive, Career Job Solution in Mumbai ,Rajkot ,Navi Mumbai for 1 - 6 Year of Experience on TimesJobs.com.